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For Companies At a Glance
- Tasks: Design and deliver engaging training for customer service teams in a fast-growing energy company.
- Company: Join a dynamic energy supplier serving over 300,000 customers nationwide.
- Benefits: Competitive salary, increasing holiday entitlement, pension plan, gym discounts, and more.
- Other info: Enjoy a supportive work environment with genuine career growth opportunities.
- Why this job: Make a real impact by shaping the skills of customer service professionals.
- Qualifications: Experience in training, strong communication skills, and knowledge of the energy industry.
The predicted salary is between 30000 - 40000 £ per year.
About my Client
They are a fast-growing domestic energy supplier. They supply energy to over 300,000 customers nationwide and are recruiting to ensure they are supported in the best way possible. Their continuous expansion provides for genuine career opportunities.
Job Summary
They are looking for a Customer Service Trainer to define and deliver the training needs of our Call Centre function. The successful applicant will be responsible for the design, development, delivery and assessment of our customer service training and coaching programme. You will be involved in the induction training for new employees and ongoing supervision of existing employees, ensuring they can deliver a high quality customer journey which meets all service and quality standards. You will need to demonstrate a successful track record of delivering excellent customer service and provide guidance to customer service employees on the process of handling enquiries. This role will suit an articulate individual, who is well organised, has experience of working within the Energy Industry and supervisory or training experience, making you confident in the delivery of your training material.
Key Responsibilities
- Research, propose, design and maintain engaging training workshops to increase employee skill and confidence
- Maintain a library of training materials and training records ensuring they are constantly updated
- Engage with the Quality Team to identify training gaps
- Assist Training Manager to resolve all training requirements for various customer operations
- Assist with the induction and coaching during colleagues probationary period
- Liaise with Team Managers following 1-1 reviews to identify training needs
- In conjunction with the Training Manager, create an annual training plan
- Create a range of individual training, coaching and monitoring techniques to suit differing needs
- Abide by all regulatory and compliance requirements in carrying out the requirements of the role
Skills and experience required
- Experience in writing and delivering classroom based training
- Experience within the Energy Industry, specifically dealing with credit meters
- Strong communication skills across all levels
- Excellent written skills
- Good knowledge of Microsoft standard packages – Word, Excel and PowerPoint
- Highly motivated with the ability to motivate others
- Ability to report to senior managers
My client prides themselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service, enrolment in to a Company pension plan with a generous employer contribution and the option to join a childcare voucher scheme. They also offer discounted membership to a local gym as well as access to a discount website which provides hundreds of offers on major high street brands, restaurants, holiday companies and many more. They offer free onsite parking and close to excellent rail networks.
Customer Service Trainer in Birmingham employer: Immediate Response Recruitment
Contact Detail:
Immediate Response Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Trainer in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how your experience aligns with their training needs and how you can enhance their customer service delivery.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Trainer in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service training, especially within the energy sector. We want to see how your skills align with the role of a Customer Service Trainer!
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love seeing applicants who can articulate their thoughts well, so don’t hold back on showcasing your written skills!
Highlight Relevant Experience: Be sure to mention any previous training or supervisory roles you've held, particularly in the energy industry. We’re looking for someone with a proven track record, so make that experience shine in your application!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Immediate Response Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the energy industry, especially around customer service practices. Familiarise yourself with common issues customers face and how to resolve them. This will show that you’re not just a trainer but someone who understands the real-world challenges.
✨Showcase Your Training Skills
Prepare to demonstrate your training techniques during the interview. Bring examples of training materials you've created or delivered in the past. You might even consider running a mini-training session to showcase your style and effectiveness.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask them about their current training challenges and how they envision the role of a Customer Service Trainer. This shows your interest in the position and helps you understand their needs better.
✨Highlight Your Communication Skills
As a trainer, strong communication is key. Be prepared to discuss how you’ve successfully communicated complex information in the past. Use specific examples to illustrate your ability to connect with different audiences, from new hires to senior managers.