Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support drivers with payroll and resolve queries in a fast-paced environment.
- Company: Dynamic client focused on excellent customer service and teamwork.
- Benefits: 25 days holiday, early finish on Fridays, and generous breaks.
- Other info: Great opportunity for career growth in a vibrant workplace.
- Why this job: Join a supportive team and make a difference in drivers' lives.
- Qualifications: Strong admin skills, attention to detail, and ability to multitask.
The predicted salary is between 25000 - 30000 £ per year.
I am currently working with a fantastic client who, due to a busy period, are looking for a couple of Customer Service Administrators. You will be working in a fast-paced environment supporting my client with payroll, ensuring their drivers are paid on time and correctly. The role is a mixture of administration and phone support dealing with queries, pay-related issues, and any other ad hoc calls that may come through.
Day to Day of the Customer Service Administrator:
- Responding to drivers via email, ensuring their queries are resolved.
- Processing drivers’ hours, expenses, checking job sheets match the drivers' record and confirming on the company CRM to process their wages.
- Working as part of a team to complete hourly targets on a Thursday to ensure all drivers are paid appropriately.
- Liaising with different departments such as finance ensuring drivers haven't picked up any speeding tickets/parking fines etc.
- Cross-referencing systems ensuring mileage/registration match and sign off as complete.
- Actioning driver queries such as missing pay, additional costs, and expenses are accounted for.
Thursdays are usually the busiest day within the office, and you will be allocated a number of drivers' pay sheets to action. You will be working closely in a team to ensure the team targets are achieved.
Personal requirements of the Customer Service Administrator:
- Team player.
- Ability to work in a fast-paced environment.
- Excellent attention to detail.
- Ability to multitask and use dual screens.
- Computer literate.
- Able to diffuse drivers.
- Customer service skills.
- Strong administration skills.
About my client: they offer a fantastic holiday package of 25 days plus bank holidays. They promote a star of the week reward where you get to leave early on a Friday. You have 2x 10-minute breaks and 1 hour lunch working Monday to Friday 8.30am to 5.30pm.
Customer Service Administrator in Birmingham employer: Immediate Response Recruitment
Contact Detail:
Immediate Response Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Birmingham
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. Show them you’re not just another candidate, but someone who genuinely wants to be part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences relevant to the Customer Service Administrator role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. We want to see how you've handled queries and multitasked in fast-paced environments before!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Customer Service Administrator role and how you can help keep our drivers happy and paid on time.
Show Off Your Attention to Detail: In this role, attention to detail is key. Use examples in your application that demonstrate how you've successfully managed tasks that require precision, like processing payroll or cross-referencing data.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Immediate Response Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator inside out. Familiarise yourself with payroll processes, common queries drivers might have, and how to use CRM systems. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Team Spirit
Since this role involves working closely with a team, be prepared to discuss your experience in collaborative environments. Share examples of how you've worked with others to achieve targets, especially in high-pressure situations. This will demonstrate that you can thrive in a fast-paced setting.
✨Attention to Detail is Key
Highlight your attention to detail during the interview. You might want to mention specific instances where your meticulousness helped avoid errors or improved processes. This is crucial for ensuring drivers are paid correctly and on time, so make it clear that you take this seriously.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, such as handling a driver’s missing pay or resolving a query about expenses. Practising your responses to these situations can help you feel more confident and articulate during the interview, showing that you can handle the challenges of the job.