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- Tasks: Lead a team of 10-15 advisors and enhance their performance through coaching.
- Company: A rapidly growing company in South Birmingham with a focus on development.
- Benefits: Permanent role with flexible hours and opportunities for career growth.
- Other info: Interviews happening soon, so don't miss your chance!
- Why this job: Join a forward-thinking company and make a real impact on customer service.
- Qualifications: Minimum of 2 years management experience required.
The predicted salary is between 30000 - 40000 £ per year.
We have some fantastic opportunities for experienced Team Managers to join an ever growing company based in South Birmingham. If you are looking for a forward thinking company where you can grow and develop your skills, then this is worth applying for. My client is going through large periods of growth and now requires 2 additional Team Managers to join their operation.
Responsibilities of the Team Manager:
- Managing a Team of 10-15 advisors
- Providing support and advice to the operation and the call centre
- To perform monthly 1-2-1's to monitor SLA's and KPI's
- Provide side by side coaching and feedback to advisors
- To review company policies and procedures to ensure best action for the customer
- Manage customer journey and complaints, ensuring first time resolution
- Coach advisors through challenging calls, using past experience and knowledge
This is a permanent role and interviews will be taking place over the next few weeks. You must have a minimum of 2 years management experience. Hours of work are between 8am and 8pm Monday to Friday, with 1 in 4 Saturdays - must be able to show flexibility to support business requirements.
Contact Centre Team Manager in Birmingham employer: Immediate Response Recruitment
Contact Detail:
Immediate Response Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Team Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview! Share specific examples of how you've successfully managed teams, resolved conflicts, or improved performance metrics. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Contact Centre Team Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Manager role. Highlight your management experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to managing teams and improving performance.
Showcase Your Coaching Skills: Since coaching is a big part of the role, be sure to mention any experience you have in providing feedback and support to team members. We love to see how you've helped others grow in their roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Immediate Response Recruitment
✨Know Your Team Management Skills
Make sure you can clearly articulate your management style and how you've successfully led teams in the past. Prepare examples of how you've coached advisors, handled challenging calls, and improved team performance.
✨Understand the Company Culture
Research the company’s values and culture. Be ready to discuss how your personal values align with theirs and how you can contribute to their growth. This shows that you're not just looking for a job, but a place where you can thrive.
✨Prepare for Scenario Questions
Expect questions about specific scenarios you might face as a Team Manager. Think about how you would handle customer complaints or support your team during busy periods. Practising these responses will help you feel more confident.
✨Show Flexibility and Commitment
Since the role requires flexibility, be prepared to discuss your availability and willingness to adapt to the business needs. Highlight any previous experiences where you’ve gone above and beyond to support your team or organisation.