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- Tasks: Lead a team of 10-15 advisors and enhance customer service experiences.
- Company: Dynamic company in South Birmingham with growth opportunities.
- Benefits: Up to £30,000 salary, pension, 28 days holiday, and a fantastic work environment.
- Other info: Flexible hours with a supportive team culture.
- Why this job: Join a forward-thinking company and develop your leadership skills.
- Qualifications: Minimum 2 years management experience and strong people skills.
The predicted salary is between 30000 - 30000 £ per year.
We have some fantastic opportunities for experienced Call Centre Team Leaders to join an ever growing company based in South Birmingham. If you are looking for a forward thinking company where you can grow and develop your skills, then this is worth applying for. My client is going through large periods of growth and now requires 2 additional Team Managers to join their operation.
Responsibilities of the Team Manager:
- Managing a Team of 10-15 advisors
- Providing support and advice to the operation and the call centre
- To perform monthly 1-2-1's to monitor SLA's and KPI's
- Provide side by side coaching and feedback to advisors
- To review company policies and procedures to ensure best action for the customer
- Manage customer journey and complaints, ensuring first time resolution
- Coach advisors through challenging calls, using past experience and knowledge
Personal Requirements of a Call Centre Team Leader:
- Team oriented
- Strong people and influencing skills
- Ability to motivate and develop a team
- Passionate about customer service/journey
This is a permanent role and interviews will be taking place over the next few weeks. You must have a minimum of 2 years management experience. Hours of work are between 8am and 8pm Monday to Friday, with 1 in 4 Saturdays - must be able to show flexibility to support business requirements. Salary up to £30,000 depending on experience. Benefits include pension and 28 days holiday, along with a fantastic working environment.
Call Centre Team Manager - Utilities in Birmingham employer: Immediate Response Recruitment
Contact Detail:
Immediate Response Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Team Manager - Utilities in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in call centres. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research common questions for Call Centre Team Managers and practice your answers. We all know that confidence is key, so the more you prepare, the better you'll perform.
✨Tip Number 3
Show off your coaching skills! During interviews, share specific examples of how you've motivated and developed your team in the past. This will highlight your people skills and passion for customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Call Centre Team Manager - Utilities in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and any relevant achievements that show you can lead a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how your previous roles have prepared you for this position. Be genuine and let your personality shine through!
Showcase Your Team Management Skills: In your application, emphasise your ability to motivate and develop a team. Share specific examples of how you've successfully managed teams in the past, especially in a call centre environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Immediate Response Recruitment
✨Know Your Team Dynamics
Before the interview, think about how you would manage a team of 10-15 advisors. Be ready to discuss your approach to team dynamics, motivation, and how you would handle different personalities. This shows that you understand the importance of team cohesion in a call centre environment.
✨Showcase Your Coaching Skills
Prepare examples of how you've provided side-by-side coaching and feedback in previous roles. Highlight specific situations where your coaching led to improved performance or customer satisfaction. This will demonstrate your ability to develop your team effectively.
✨Understand Customer Journey
Brush up on the concept of customer journey and be prepared to discuss how you would manage complaints and ensure first-time resolutions. Having a clear strategy for handling customer issues will show that you're passionate about delivering excellent service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills and decision-making abilities. Think of past experiences where you had to influence others or resolve conflicts, and be ready to share these stories. This will help illustrate your strong people skills.