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- Tasks: Lead Salesforce operations, optimise processes, and drive training for the advertising team.
- Company: Join Immediate, home to beloved UK brands like Radio Times and Good Food.
- Benefits: Enjoy flexible working, 25 days holiday, and a vibrant office culture with regular socials.
- Why this job: Be part of a dynamic team that values collaboration, growth, and social impact.
- Qualifications: Experience with Salesforce, strong communication skills, and a proactive attitude are essential.
- Other info: We support diverse backgrounds and offer tailored development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Immediate is home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and BBC Gardeners World magazine. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events. We’re the destination for people looking to get more from the things they love.
As the Sales Operations Manager, you will be the business sponsor for IM’s instance of Salesforce (Connect) and how we use the platform to drive operational excellence across the advertising department. As business sponsor you will have overall responsibility for ensuring the system meets the needs of the business and ensuring commercial teams have the right tools and reporting in place to maximise the business benefits of the system.
As a Sales Operations Manager you will:
- Execute the sales operations strategy for the year.
- Drive the Salesforce implementation roadmap, aligning with department goals.
- Manage platform development, budgets, implementation, and user feedback.
- Optimise processes, drive training and adoption, and manage communication channels for systems.
- Deliver weekly system highlights spotlighting activity and new revenue.
- Improve insight by specifying requirements for sales reports and dashboards and collaborating with the data analysts to deliver these.
- Organise regular training sessions around Salesforce and CRM Analytics.
- Manage the group’s presence at industry events (i.e. SF World Tour).
- Drive the Connect Pathway and learning on the Ad Academy.
- Strive to improve consistency of input from the sales teams and validity of data.
- Participate in the People and Culture pillar as part of the Advertising OKRs.
Qualifications
- Proficiency in Salesforce platform and a familiarity with data visualisation.
- Ability to upskill and guide team members in using these tools effectively.
- Good communication skills to interact with end-users, understand needs, and manage support.
- Strong presentation skills also helpful.
- Ability to foster a collaborative culture, engage with different teams, and provide guidance.
- Strong analytical skills, particularly in evaluating and optimising processes across systems.
- Solid project management skills driving roadmaps, overseeing implementations, and leading cross-functional projects.
- Proactive attitude with an ability to drive change and deliver results in a dynamic environment.
Benefits
- A relaxed working environment with regular socials including a summer festival.
- Supportive well-being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions.
- 25 days holiday plus a day for your birthday.
- Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement.
- Tailored training and development through both our in-house learning platform and LinkedIn Learning.
- A progressive and transparent culture focused on your development.
- Flexible / hybrid working plus early finish Fridays.
- Cycle to work scheme.
- Enhanced Family Policies including paternity, adoption and surrogacy leave.
- We also provide a pregnancy loss, fertility, and carers policy.
- Competitive pension plans and Life Assurance.
- A newly renovated modern office with lots of collaborative spaces.
At Immediate, we pride ourselves on our open, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, environment, and impact. Our active Diversity & Inclusion network, comprehensive well-being programs, and clear sustainability strategies reflect this commitment. People are at the heart of our business and creating a diverse and inclusive working environment is extremely important to us. Immediate is an equal opportunities employer.
Sales Operations Manager employer: Immediate Media Co
Contact Detail:
Immediate Media Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Manager
✨Tip Number 1
Familiarise yourself with Salesforce and its functionalities. Since the role heavily involves managing Salesforce, showcasing your proficiency in the platform during interviews can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in driving operational excellence. Be prepared to discuss specific examples where you've optimised processes or improved team performance, as this aligns closely with the responsibilities of the Sales Operations Manager.
✨Tip Number 3
Demonstrate your project management skills by discussing past projects where you led cross-functional teams. This will show your ability to manage roadmaps and oversee implementations effectively, which is crucial for this role.
✨Tip Number 4
Prepare to discuss how you foster collaboration within teams. The job requires engaging with different departments, so sharing strategies you've used to build a collaborative culture can make a strong impression.
We think you need these skills to ace Sales Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales operations and Salesforce. Use keywords from the job description to demonstrate that you meet the qualifications and can fulfil the responsibilities outlined.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the requirements, particularly your proficiency in Salesforce and project management.
Showcase Your Analytical Skills: Since strong analytical skills are crucial for this role, include examples of how you've evaluated and optimised processes in previous positions. Highlight any experience with data visualisation tools as well.
Prepare for Potential Questions: Think about how you would answer questions related to driving change and delivering results in a dynamic environment. Be ready to discuss your approach to training team members on Salesforce and managing cross-functional projects.
How to prepare for a job interview at Immediate Media Co
✨Know Your Salesforce Inside Out
As a Sales Operations Manager, you'll be the business sponsor for Salesforce. Make sure you understand its functionalities thoroughly and can discuss how you've used it to drive operational excellence in previous roles.
✨Demonstrate Your Analytical Skills
Highlight your ability to evaluate and optimise processes. Be prepared to share examples of how you've improved reporting or data visualisation in past positions, as this is crucial for the role.
✨Showcase Your Communication Skills
Good communication is key for this position. Prepare to discuss how you've interacted with end-users to understand their needs and how you've managed support effectively in previous roles.
✨Emphasise Your Project Management Experience
You'll need solid project management skills to oversee implementations and lead cross-functional projects. Be ready to talk about specific projects you've managed, focusing on your approach and the outcomes.
