People Coordinator (12 Month FTC)

• As a People Coordinator, you’ll play a pivotal part within the HR team, supporting the administration across the whole employee lifecycle, which will include onboarding new starters, processing leavers, payroll, benefits and maintaining our HRIS system, HiBob
• You will serve as the first point of contact for employee relations (ER) matters, offering initial advice to employees and managers across the business, escalating complex issues to the People Partner’s for further resolution
• Own day-to-day HR administration, including keeping trackers up to date, processing invoices, providing references and producing employee documentation for starters, leavers and changes to terms and conditions
• Work closely with our teams in London and Bristol to make sure changes reach payroll on time and with 100% accuracy
• Be our HiBob Super User, keeping the system accurate and up to date, getting to know its capabilities inside out and recommending how we can make better use of it
• Look for opportunities to automate and simplify our processes, through AI tools or system functionality, to create efficiencies and reduce the room for error
• Complete monthly compliance checks, including right to work documents and signed change of terms
• Produce regular and ad hoc HR reports, turning data into clear insights and recommendations that support Immediate’s people strategy
• Partner with the People Partnering & Operations Lead on deeper analysis of HR data as needed
• Act as first line support on day-to-day employee relations matters, advising managers and employees with confidence and knowing when to escalatem to People Partners
• Coordinate family friendly policy guidance and support, including meetings before and after leave
• Coordinate the probation process, including tracking review dates, sending reminders to managers, preparing extension letters and escalating to the People Partner where support or advice is needed
• Support People Partners and managers with flexible working requests and performance improvement plans (PIPs), including preparing templates and documentation, and keeping records up to date
• Draft talking points for meetings, including change management, redundancy and performance conversations
• Take clear, accurate notes in investigation, disciplinary and grievance meetings
• Be the go-to contact for benefit queries, including buying and selling holiday, childcare vouchers, cycle to work, EAP, eyecare vouchers, life assurance, payroll giving, season ticket loans, staff discounts, pension changes and more
• Manage our general HR inbox, resolving queries and escalating where needed, always in line with our legal obligations and Immediate’s culture
• Coordinate the Immediate Induction and lead new joiner sessions in rotation with the People Partners
• Run new starter check-ins and exit interviews, sharing insights and flagging any issues
• Keep improving the new starter experience, from offer through to the end of probation
• Own and deliver your own projects, as well as supporting wider team projects
• Bring fresh ideas for making Immediate a better place to work, and help turn them into reality
• Regularly review and challenge how we work, so we keep providing the best possible service
• Be a proactive, positive and supportive member of the HR team, picking up other ad hoc duties as needed

Benefits

• Contributory pension
• Life assurance
• Extra day off for your birthday
• Extra day off around Christmas
• 25 days annual leave,
• Holiday purchase and sale scheme
• Recruitment referral scheme
• Employee assistance programme
• Flexible/Hybrid Working
• Gym Discount
• Enhanced maternity, paternity and adoption benefits
• Retail and restaurant discounts
• Child-care vouchers

Requirements

• You are passionate about supporting and coordinating key aspects of the employee experience within an organisation, with a strong desire to make a meaningful impact on cultivating a positive and engaging workplace culture.
• The ability to communicate with others clearly and effectively, and build strong working relationships.
• A great team player and is happy to be involved in a wide variety of projects.
• Previous experience within an HR/People Administrator or Assistant role.
• Quick thinking and adaptability in addressing employee concerns or conflict.
• Ability to manage multiple tasks and maintain great attention to detail.
• A desire to work in a progressive, flexible, and fun HR environment.
• Approachable, supportive and happy to help in any way that they can.
• The ability to handle highly confidential information and maintain compliance with GDPR.
• Proficient in Microsoft Office.
• Familiarity with HRIS’s, labour laws, and best practices.

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