At a Glance
- Tasks: Troubleshoot and repair critical service control valves on-site and in our Manchester facility.
- Company: Join a dynamic global team that values creativity and challenges the norm.
- Benefits: Strong career progression, flexible benefits, and a fun work culture.
- Other info: Travel across the UK and Europe while working in a supportive environment.
- Why this job: Be part of an exciting journey with opportunities to innovate and grow.
- Qualifications: Experience or apprenticeship in relevant fields and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
The Role
As a Field Service Technician, you will be a key part of the expanding European Field Service team based in Manchester in the UK providing customer support, as well as installing, upgrading, servicing, and repairing IMI and competitor products both on site and in the Manchester facility. The position offers a potential career journey potentially gaining a place on our renowned Valve Doctor Program.
Main Responsibilities
- On site and workshop troubleshooting and problem solving of issues with critical and severe service control valves.
- Taking the lead during manpower through outages as required.
- Develop innovative solutions to technical problems.
- Research, evaluate, and recommend new products or upgrades to resolve customer issues.
- Plan & supervise on site, working within time restraints to a specific scope of work. Identify, monitor and report issues or delays on site which are not the root cause of IMI but affect the ability to complete work within allotted time scales.
What We Offer
- Opportunity to join a diverse, dynamic, and fun global team that likes to challenge the status quo with new ideas and maximum creativity.
- Strong Career progression opportunities.
- A company culture of promotions from within.
- Flexible Benefits purchase (i.e. additional annual leave etc).
What We Are Looking For
- Experience or recognised apprenticeship/qualification.
- Background/knowledge of the fossil power, oil & gas industry.
- Excellent problem solving and initiative skills.
- Competent IT skills.
- Available to travel all of UK and regularly within Europe as required.
Field Service Technician in Manchester employer: IMI Process Automation
IMI Process Automation in Poole is an excellent employer that fosters a collaborative and inclusive work culture, where diversity is celebrated and every team member's contribution is valued. With a focus on employee growth, we offer continuous training opportunities and the chance to work with cutting-edge technology in a dynamic environment, ensuring that our IT Support Specialists can thrive and advance their careers while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IMI Process Automation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IMI Process Automation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Service Technician in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IMI Process Automation:Your cover letter is your chance to shine! Tell us why you want to work at IMI Process Automation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IMI Process Automation!
How to prepare for a job interview at IMI Process Automation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
