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For Companies At a Glance
- Tasks: Lead Platinum customer accounts and deliver a top-notch customer experience.
- Company: Join a diverse, dynamic global team that values creativity and innovation.
- Benefits: Strong career progression, flexible benefits, and a fun work culture.
- Why this job: Make a real impact by enhancing customer satisfaction and retention.
- Qualifications: Strong communication skills and a proactive, customer-focused mindset.
- Other info: Opportunity to upskill in a supportive environment with innovative solutions.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Role
We’re hiring a Customer Experience Specialist to lead our Platinum customer accounts across the UK. You’ll manage service delivery end‑to‑end, analyse trends to anticipate risks, improve delivery performance, and drive accurate forecasting. Working closely with Supply Chain, Operations, Demand Planning and KAMs, you’ll shape a proactive, high‑quality customer experience. Based in Lichfield or Manchester with hybrid working.
Main Responsibilities
- Deliver a best-in-class customer experience for Platinum account.
- Improve customer OTD performance through proactive forecasting and planning (along with customer aligned forecast or average trends).
- Develop tailored communication plans based on customer needs and business priorities.
- Ensure proactive updates, risk mitigation, and clear expectation management.
- Create a consistent and strategic communication model.
- Increase customer satisfaction and retention for high-value accounts.
- Upskill the wider CX team in efficient Platinum account management.
- Identify and implement innovative, “outside-the-box” solutions to ongoing challenges.
What We Offer
- Opportunity to join a diverse, dynamic, and fun global team that likes to challenge the status quo with new ideas and maximum creativity.
- Strong career progression opportunities.
- A company culture of promotions from within.
- Flexible benefits purchase (i.e. additional annual leave etc).
What We Are Looking For
- Strong communication and stakeholder management skills.
- A proactive, innovative, customer‑centric mindset.
- Ability to stay calm under pressure.
- Confident, timely decision‑making.
- Experience with CRM/ERP systems (Salesforce & JDE a plus).
- A passion for innovation, efficiency and continuous improvement.
Customer Experience Specialist in Stoke-on-Trent employer: IMI Industrial Automation
Contact Detail:
IMI Industrial Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Customer Experience Specialist, you'll need to convey ideas clearly and confidently. Role-play common interview questions with a friend to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Experience Specialist in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with customer service and stakeholder management. We want to see how your skills align with the role of a Customer Experience Specialist, so don’t hold back!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your writing style or the examples you choose, let us see that you can communicate effectively.
Highlight Your Proactive Mindset: We’re looking for someone who anticipates challenges and comes up with innovative solutions. In your application, share specific examples of how you've tackled problems in the past and improved customer experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at IMI Industrial Automation
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s Platinum customer accounts. Familiarise yourself with their needs, pain points, and how the company currently addresses them. This will help you demonstrate your proactive, customer-centric mindset during the interview.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively managed stakeholder relationships in the past. Think about specific situations where your tailored communication plans made a difference, and be ready to discuss these in detail.
✨Be Ready to Discuss Problem-Solving
The role requires innovative solutions to ongoing challenges. Prepare to share instances where you identified a problem and implemented an 'outside-the-box' solution. Highlight your ability to stay calm under pressure and make confident decisions when faced with challenges.
✨Demonstrate Your Passion for Continuous Improvement
Express your enthusiasm for innovation and efficiency. Share any experiences where you’ve contributed to process improvements or upskilling team members. This will show that you align with the company culture of promoting from within and are eager to contribute to the team's success.