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For Companies At a Glance
- Tasks: Lead customer accounts and enhance service delivery for a top-notch experience.
- Company: Join a dynamic global team that values creativity and challenges the norm.
- Benefits: Strong career progression, flexible benefits, and a fun work culture.
- Why this job: Make a real impact on customer satisfaction and retention in a proactive role.
- Qualifications: Excellent communication skills and a customer-centric mindset are essential.
- Other info: Opportunity to innovate and implement creative solutions in a supportive environment.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We’re hiring a Customer Experience Specialist to lead our Platinum customer accounts across the UK. You’ll manage service delivery end‑to‑end, analyse trends to anticipate risks, improve delivery performance, and drive accurate forecasting. Working closely with Supply Chain, Operations, Demand Planning and KAMs, you’ll shape a proactive, high‑quality customer experience. Based in Lichfield or Manchester with hybrid working.
Main Responsibilities
- Deliver a best-in-class customer experience for Platinum account.
- Improve customer OTD performance through proactive forecasting and planning (along with customer aligned forecast or average trends).
- Develop tailored communication plans based on customer needs and business priorities.
- Ensure proactive updates, risk mitigation, and clear expectation management.
- Create a consistent and strategic communication model.
- Increase customer satisfaction and retention for high-value accounts.
- Upskill the wider CX team in efficient Platinum account management.
- Identify and implement innovative, “outside-the-box” solutions to ongoing challenges.
What We Offer
- Opportunity to join a diverse, dynamic, and fun global team that likes to challenge the status quo with new ideas and maximum creativity.
- Strong career progression opportunities.
- A company culture of promotions from within.
- Flexible benefits purchase (i.e. additional annual leave etc).
What We Are Looking For
- Strong communication and stakeholder management skills.
- A proactive, innovative, customer‑centric mindset.
- Ability to stay calm under pressure.
- Confident, timely decision‑making.
- Experience with CRM/ERP systems (Salesforce & JDE a plus).
- A passion for innovation, efficiency and continuous improvement.
Field Medical Specialist in Middleton employer: IMI Industrial Automation
Contact Detail:
IMI Industrial Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Medical Specialist in Middleton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Whether it’s answering common interview questions or discussing your experience, being clear and confident is key. We recommend doing mock interviews with friends or using online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Field Medical Specialist in Middleton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Medical Specialist role. Highlight your experience in customer service and any relevant skills that align with our needs, like communication and stakeholder management.
Showcase Your Proactive Mindset: We love candidates who think outside the box! In your application, share examples of how you've anticipated risks or improved performance in previous roles. This will show us you're the innovative thinker we're looking for.
Keep It Clear and Concise: When writing your application, be straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know what makes you unique!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at IMI Industrial Automation
✨Know Your Customer Experience
Make sure you understand what a best-in-class customer experience looks like, especially for Platinum accounts. Research the company’s approach to customer service and be ready to discuss how you can enhance their current strategies.
✨Showcase Your Proactive Mindset
Prepare examples of how you've anticipated risks and improved performance in previous roles. Highlight your ability to forecast and plan effectively, as this is crucial for the role. Use specific metrics or outcomes to demonstrate your impact.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as strong communication skills are essential. Be prepared to discuss how you would develop tailored communication plans based on customer needs, and think about how you can manage expectations proactively.
✨Emphasise Innovation and Problem-Solving
Think of 'outside-the-box' solutions you've implemented in the past. Be ready to share these during the interview, as the company values innovative approaches to challenges. Show them that you’re not just a problem-solver but also a creative thinker.