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- Tasks: Lead Platinum customer accounts and enhance their experience through proactive planning.
- Company: Join a dynamic global team that values creativity and challenges the norm.
- Benefits: Strong career progression, flexible benefits, and a fun work culture.
- Why this job: Make a real impact on customer satisfaction and retention for high-value accounts.
- Qualifications: Strong communication skills and a customer-centric mindset are essential.
- Other info: Opportunity to innovate and implement creative solutions in a supportive environment.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We’re hiring a Customer Experience Specialist to lead our Platinum customer accounts across the UK. You’ll manage service delivery end‑to‑end, analyse trends to anticipate risks, improve delivery performance, and drive accurate forecasting. Working closely with Supply Chain, Operations, Demand Planning and KAMs, you’ll shape a proactive, high‑quality customer experience. Based in Lichfield or Manchester with hybrid working.
Main Responsibilities
- Deliver a best-in-class customer experience for Platinum account.
- Improve customer OTD performance through proactive forecasting and planning (along with customer aligned forecast or average trends).
- Develop tailored communication plans based on customer needs and business priorities.
- Ensure proactive updates, risk mitigation, and clear expectation management.
- Create a consistent and strategic communication model.
- Increase customer satisfaction and retention for high-value accounts.
- Upskill the wider CX team in efficient Platinum account management.
- Identify and implement innovative, “outside-the-box” solutions to ongoing challenges.
What We Offer
- Opportunity to join a diverse, dynamic, and fun global team that likes to challenge the status quo with new ideas and maximum creativity.
- Strong career progression opportunities.
- A company culture of promotions from within.
- Flexible benefits purchase (i.e. additional annual leave etc).
What We Are Looking For
- Strong communication and stakeholder management skills.
- A proactive, innovative, customer‑centric mindset.
- Ability to stay calm under pressure.
- Confident, timely decision‑making.
- Experience with CRM/ERP systems (Salesforce & JDE a plus).
- A passion for innovation, efficiency and continuous improvement.
Customer Experience Specialist in Manchester employer: IMI Industrial Automation
Contact Detail:
IMI Industrial Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Customer Experience Specialist, you'll need to convey ideas clearly and confidently. Role-play common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Customer Experience Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer experience and account management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your writing style or the examples you choose, let us see how you can engage and connect with others.
Be Proactive and Innovative: We love candidates who think outside the box! In your application, share any innovative solutions you've implemented in past roles. This will show us that you have the proactive mindset we’re looking for in a Customer Experience Specialist.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at IMI Industrial Automation
✨Know Your Customer Experience
Make sure you understand what a best-in-class customer experience looks like. Research the company’s approach to customer service and think about how you can contribute to improving customer satisfaction and retention for high-value accounts.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication and stakeholder management skills. Think of situations where you’ve developed tailored communication plans or managed expectations effectively, as these will resonate well with the interviewers.
✨Demonstrate Proactivity and Innovation
Be ready to discuss how you've identified and implemented innovative solutions in past roles. Think outside the box and come prepared with ideas on how you could tackle ongoing challenges in customer experience management.
✨Familiarise Yourself with Relevant Tools
If you have experience with CRM/ERP systems like Salesforce or JDE, make sure to mention it. If not, do a bit of research on these tools and be prepared to discuss how you would leverage technology to enhance service delivery and forecasting.