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- Tasks: Manage Platinum customer accounts and deliver an exceptional customer experience.
- Company: Leading industrial automation company with a focus on customer satisfaction.
- Benefits: Flexible working, strong career progression, and a comprehensive benefits scheme.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Strong communication skills and experience with CRM/ERP systems.
- Other info: Hybrid working model based in Lichfield or Manchester.
The predicted salary is between 35000 - 45000 £ per year.
A leading industrial automation company is seeking a Customer Experience Specialist to manage Platinum customer accounts across the UK.
Responsibilities include:
- Delivering a top-tier customer experience
- Improving forecasting and planning
- Communicating effectively with stakeholders
Ideal candidates will demonstrate:
- Strong communication skills
- A proactive mindset
- Experience with CRM/ERP systems
The role is based in Lichfield or Manchester with a hybrid working model, offering strong career progression opportunities and a flexible benefits scheme.
Platinum CX Lead - Hybrid, End-to-End Accounts in Lichfield employer: IMI Industrial Automation
Contact Detail:
IMI Industrial Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platinum CX Lead - Hybrid, End-to-End Accounts in Lichfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. We need to nail our responses, especially around customer experience scenarios, to demonstrate our proactive mindset.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Platinum CX Lead - Hybrid, End-to-End Accounts in Lichfield
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in managing customer accounts or working with stakeholders.
Highlight Your Proactive Mindset: We love candidates who take initiative! In your application, share examples of how you've gone above and beyond in previous roles. This could be anything from improving processes to enhancing customer experiences—let us see your proactive side!
Demonstrate Your CRM/ERP Experience: If you’ve got experience with CRM or ERP systems, make sure to mention it! We’re looking for someone who can hit the ground running, so any specific tools or software you’ve used will definitely give you an edge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at IMI Industrial Automation
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience, especially in industrial automation. Be ready to discuss how you've delivered top-tier experiences in the past and how you can apply that knowledge to manage Platinum accounts effectively.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with stakeholders in previous roles, as this will demonstrate your ability to engage effectively with clients and team members.
✨Get Familiar with CRM/ERP Systems
If you have experience with specific CRM or ERP systems, be sure to mention them during the interview. If not, do a bit of research on popular platforms used in the industry. Showing that you're tech-savvy and willing to learn can really set you apart.
✨Prepare Questions About Career Progression
This role offers strong career progression opportunities, so think about what you want to achieve in your career. Prepare thoughtful questions about growth within the company, which shows your ambition and interest in long-term commitment.