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For Companies At a Glance
- Tasks: Lead Platinum customer accounts and deliver a top-notch customer experience.
- Company: Join a diverse, dynamic global team that values creativity and innovation.
- Benefits: Strong career progression, flexible benefits, and a fun work culture.
- Why this job: Make a real impact by enhancing customer satisfaction and retention.
- Qualifications: Strong communication skills and a proactive, customer-centric mindset.
- Other info: Opportunity to upskill in a supportive environment with innovative solutions.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We’re hiring a Customer Experience Specialist to lead our Platinum customer accounts across the UK. You’ll manage service delivery end‑to‑end, analyse trends to anticipate risks, improve delivery performance, and drive accurate forecasting. Working closely with Supply Chain, Operations, Demand Planning and KAMs, you’ll shape a proactive, high‑quality customer experience. Based in Lichfield or Manchester with hybrid working.
Main Responsibilities
- Deliver a best-in-class customer experience for Platinum account.
- Improve customer OTD performance through proactive forecasting and planning (along with customer aligned forecast or average trends).
- Develop tailored communication plans based on customer needs and business priorities.
- Ensure proactive updates, risk mitigation, and clear expectation management.
- Create a consistent and strategic communication model.
- Increase customer satisfaction and retention for high-value accounts.
- Upskill the wider CX team in efficient Platinum account management.
- Identify and implement innovative, “outside-the-box” solutions to ongoing challenges.
What We Offer
- Opportunity to join a diverse, dynamic, and fun global team that likes to challenge the status quo with new ideas and maximum creativity.
- Strong career progression opportunities.
- A company culture of promotions from within.
- Flexible benefits purchase (i.e. additional annual leave etc).
What We Are Looking For
- Strong communication and stakeholder management skills.
- A proactive, innovative, customer‑centric mindset.
- Ability to stay calm under pressure.
- Confident, timely decision‑making.
- Experience with CRM/ERP systems (Salesforce & JDE a plus).
- A passion for innovation, efficiency and continuous improvement.
Customer Experience Specialist in Lichfield employer: IMI Industrial Automation
Contact Detail:
IMI Industrial Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Lichfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and tailoring your answers to highlight your customer-centric mindset. Show them how you can improve customer satisfaction and retention with real examples from your past experiences.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your proactive approach right from the start.
We think you need these skills to ace Customer Experience Specialist in Lichfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with customer service and stakeholder management. We want to see how your skills align with our need for a proactive, innovative mindset!
Showcase Your Communication Skills: Since strong communication is key for this role, don’t shy away from demonstrating your ability to convey ideas clearly. Use examples from your past experiences where you’ve successfully managed customer expectations or improved satisfaction.
Highlight Problem-Solving Abilities: We love candidates who think outside the box! Share specific instances where you’ve identified challenges and implemented creative solutions. This will show us your proactive approach to customer experience.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our dynamic team!
How to prepare for a job interview at IMI Industrial Automation
✨Know Your Customer Experience
Make sure you understand what a best-in-class customer experience looks like. Research the company’s approach to customer service and think about how you can contribute to improving customer satisfaction and retention for high-value accounts.
✨Showcase Your Proactive Mindset
Prepare examples of how you've anticipated risks and improved delivery performance in previous roles. Be ready to discuss your innovative solutions to challenges, as this will demonstrate your proactive, customer-centric mindset.
✨Master Communication Strategies
Think about how you would develop tailored communication plans based on customer needs. Be prepared to discuss your experience with stakeholder management and how you ensure clear expectation management in your previous roles.
✨Familiarise Yourself with Relevant Tools
If you have experience with CRM/ERP systems like Salesforce or JDE, be sure to highlight that. If not, do a bit of research on these tools and be ready to discuss how you can quickly adapt to new systems to enhance customer experience.