UK Key Account Manager (South) in Burnley

At IMI, we are not just creating solutions; we are building careers. Unlock your potential: do work that matters, grow with us, and be part of a team shaping tomorrow. Here you can make a real difference solving complex engineering challenges that make industries smarter, safer, and more sustainable. From the energy that powers homes to the systems that keep the world moving, you'll help create solutions the world depends on.

It's not just about the work; it's about how you grow. We encourage curiosity, make learning part of everyday life, and give you real opportunities to build new skills and move your career forward. We believe in nurturing your wellbeing too, with strong benefits and flexible policies that help you succeed. At IMI, you'll find a supportive, collaborative, and inclusive environment where you can truly thrive.

Role Overview

IMI Heatmiser, part of IMI Climate Control, has an opportunity for an experienced, ambitious, and skilled Key Account Manager to join our team focused on accounts and projects in the South of the UK. Operating remotely and reporting to the Head of Residential Sales UK & Ireland, the Key Account Manager will support and service the large customer base across the South of the UK.

Working closely with the IMI Residential Sales Manager, the Key Account Manager will ensure regular touchpoints with key customers to maintain service levels while driving synergies across both brands (IMI Heatmiser and IMI Climate). This role will suit an individual with excellent people skills, a sound technical level, and an understanding of the UK controls market, specifically in the Underfloor Heating and Renewables Sector. Responsible for growing existing accounts and developing new business, the Key Account Manager will be a team player who thrives on delivering exceptional service to customers while hitting sales targets and profitability KPIs.

As an employee of IMI Heatmiser, you will be responsible for working in line with the IMI values as well as adhering to local HSE and Quality policies to ensure we maintain the highest standards at all times.

Key Responsibilities

• Lead Generation and Management – Proactively identify and nurture potential customers through various channels ensuring a steady pipeline of opportunities.
• Customer Engagement – Build strong relationships with clients, understand their needs and present tailored solutions; focusing on sectors such as Underfloor Heating & Cooling, Heat Pumps, Home Energy Management, and general heating systems.
• Sales Strategy Execution – Develop and implement sales strategies to meet or exceed targets focusing on the residential and light commercial markets.
• Quoting and Proposals – Prepare accurate and compelling quotes and proposals ensuring compliance with technical and regulatory standards.
• Collaboration – Work closely with internal teams such as sales, technical, R&D, and production teams to ensure a premium service offer to the customer base.
• Market Knowledge – Stay updated on industry trends, government incentives, and emerging technologies to provide informed advice to clients.
• Problem-Solving – Address customer concerns and objections effectively ensuring a positive experience throughout the sales process.
• Performance Tracking – Monitor sales metrics and adjust strategies as needed to achieve business objectives.
• Product Training – Deliver training to customers throughout the value chain ranging from consultants and architects through to installers.

Critical Competencies for Success

• Market and Industry Expertise – Strong understanding of the heating controls market including trends, regulations, and customer needs.
• Sales Planning and Strategy – Ability to develop and execute sales plans that align with business objectives and market demands.
• Customer Relationship Management – Building and maintaining strong relationships with key clients and stakeholders.
• Technical Knowledge – Familiarity with heating control systems and their applications to communicate value effectively; knowledge of the renewable heating sector (heat pumps etc.) is desirable.
• Negotiation and Closing Skills – Expertise in negotiating deals and closing sales to meet or exceed targets.
• Analytical Skills – Ability to analyse sales data and market trends to make informed decisions.
• Adaptability – Flexibility to adapt to changing market conditions and customer requirements.
• Communication Skills – Excellent verbal and written communication skills to convey ideas clearly and persuasively.
• Problem-Solving Abilities – Proactive approach to identifying and resolving challenges in the sales process.

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific work conditions and physical requirements of this role.

Health Safety and Environmental Duties

At IMI, we are all personally committed to protecting our people, minimizing our impact on the environment, the communities we operate in, and our company. All members of our workforce have the duty to ensure the health, safety, and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures and to challenge any observed behaviours or unsafe acts.

Code of Ethics

IMI expects the highest ethical standards in all business dealings with customers, suppliers, advisors, employees, and authorities in line with our Code of Conduct.

IMI may amend this job description in whole or part at any time.

Employment Type: Full-Time