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- Tasks: Manage scheduling and dispatching for construction services in Barnsley.
- Company: IMH Recruitment connects skilled professionals with dynamic job opportunities.
- Benefits: Flexible hours, competitive pay at £14.40 per hour, and a supportive team environment.
- Why this job: Join a vibrant team, enhance your skills, and make a real impact in the community.
- Qualifications: Experience in repairs service, strong communication skills, and GCSEs (Grade A-C) or equivalent.
- Other info: Opportunity for career growth and development in a fast-paced setting.
IMH Recruitment are currently seeking an experienced Service Controller to support our client\’s team with scheduling & dispatching work electronically to individual trades operatives of Construction Services in Barnsley. Duties * Running job queues and booking repair appointments with customers in workers diaries. * To electronically schedule, allocate & dispatch work to all operatives & liaise with operational managers & individual or groups of operatives to reschedule work in an efficient manner. * To liaise with the contact centre & other colleagues to ensure emergency repairs are completed within timescales. * To deal with sensitive information with regards to confidentiality, data protection & freedom of information. * Dealing with customer enquiries. * Relief Planner support. * Call Handling. Requirements: * Demonstrate significant experience of working in a Repairs Service environment. * Sound knowledge of operational procedures for providing a comprehensive repair & maintenance service. * Ability to deal effectively with customers via telephone, online and in face-to-face situations. * Excellent analytical skills with a keen attention to detail. * Demonstrate experience in the use of computerised work scheduling software, including knowledge of Works Management systems & software applications. * To be willing to work outside normal office hours should the situation arise. * 4 GCSE’s (Grade A – C) or equivalent qualification. * Basic DBS required. * A full UK Driving Licence and own vehicle is preferred but not essential. Hours & Pay: * Monday – Friday: 8AM-4PM. (must be flexible to work outside normal working hours on occasion). * £14.40 Per Hour. If you are a motivated professional looking to contribute your expertise in a dynamic environment, we encourage you to apply for this exciting opportunity as a Controller with an up to date CV! For further information, please call the office on (phone number removed)
Contact Detail:
IMH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description. If you have experience with similar scheduling software, be ready to discuss how you've used it effectively in past roles.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries over the phone and online. Prepare examples of how you've successfully resolved customer issues in previous positions.
✨Tip Number 3
Demonstrate your ability to work under pressure by preparing scenarios where you've had to manage multiple tasks or schedules simultaneously. This will show your potential employer that you can handle the demands of the role.
✨Tip Number 4
Research the company and its operational procedures. Understanding their approach to repairs and maintenance will help you align your answers during any interviews and show your genuine interest in the role.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a Repairs Service environment. Emphasise your skills in scheduling, dispatching, and customer service to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and how your background makes you a perfect fit. Mention specific experiences where you've successfully managed scheduling or dealt with customer enquiries.
Highlight Technical Skills: Since the role requires knowledge of computerised work scheduling software, be sure to mention any relevant software you have used. Provide examples of how you have effectively utilised these tools in previous roles.
Showcase Your Flexibility: The job mentions the need for flexibility in working hours. In your application, express your willingness to adapt to changing schedules and provide examples of when you've successfully managed unexpected changes in your work routine.
How to prepare for a job interview at IMH Recruitment
✨Showcase Your Scheduling Skills
Be prepared to discuss your experience with scheduling and dispatching work. Highlight specific examples where you efficiently managed job queues and appointments, demonstrating your ability to handle multiple tasks under pressure.
✨Emphasise Customer Service Experience
Since the role involves dealing with customer enquiries, share instances where you've successfully resolved customer issues. This will show your capability in handling sensitive information and maintaining confidentiality.
✨Familiarity with Software Tools
Make sure to mention your experience with computerised work scheduling software. If you have used Works Management systems or similar applications, be ready to explain how you utilised these tools to improve efficiency.
✨Demonstrate Flexibility and Adaptability
The job may require working outside normal hours, so express your willingness to be flexible. Share examples of past situations where you adapted to changing circumstances or worked beyond standard hours to meet operational needs.