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- Tasks: Process customer applications and provide excellent service across various Council services.
- Company: Join a supportive team at Oxford City Council, making a difference in the community.
- Benefits: Competitive pay, full training provided, and weekly pay through the agency.
- Why this job: Kickstart your career with hands-on experience in a fast-paced, dynamic environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Great opportunity for career growth and to develop valuable skills.
The predicted salary is between 13 - 16 £ per hour.
IMH Recruitment are currently looking for a reliable Customer Service Application Officer for our client based in Oxford.
Job Overview: The Customer Services Applications Team plays an important role within the Council, processing high volumes of customer applications for a range of Council services. The services we currently cover include: HMO Licensing, Building Control, Planning, Housing, Land Charges, Taxi Licensing, Street Naming and Numbering, and Right to Buy.
Role and Responsibilities:
- As this is an entry-level role, full training on the role-specific knowledge you need will be provided, so that you develop the skills you need to help build and shape the service we provide to Oxford City residents and users.
- The work is very diverse; from taking customer calls and payments, to using procedure notes and complex information systems to process applications to a high standard, and responding to a high volume of emails.
- Depending on what service areas you work in, you may also be reading and interpreting drawings, plans and maps.
- Using an Excel spreadsheet to manage a caseload of client contacts.
- Checking customer documentation and inputting details into Council systems.
- It is a fast-paced role, where changes to the way we work need to be quickly implemented to reflect ever-changing legislation in these areas, and where an ability to quickly learn and retain information is a definite advantage.
Hours and Pay:
- 37 Hours per week
- £13.12 per hour.
- Weekly pay whilst through the agency!
Interested? Please Apply with your CV today! For more information, please call the office on (phone number removed)!
Job Types: Full-time, Temp to perm
Customer Service Application Officer in Oxford employer: IMH Recruitment
Contact Detail:
IMH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Application Officer in Oxford
✨Tip Number 1
Get to know the company! Research Oxford City Council and their services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or process applications efficiently, and be ready to share your thoughts during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work in the Customer Services Applications Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in the community!
We think you need these skills to ace Customer Service Application Officer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Customer Service Application Officer role. We want to see how your background aligns with the diverse tasks you'll be handling, like processing applications and managing customer interactions.
Show Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in past roles.
Highlight Your Adaptability: This position is all about being able to adapt quickly to changes. In your application, mention any experiences where you had to learn new processes or adjust to changing circumstances. We love seeing candidates who can thrive in a fast-paced environment!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at IMH Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Application Officer. Familiarise yourself with the services mentioned in the job description, like HMO Licensing and Planning. This will help you demonstrate your interest and show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves taking customer calls and responding to emails, practice clear and concise communication. You might want to role-play common customer scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various customer interactions during the interview.
✨Show Your Adaptability
The job is fast-paced and requires quick learning. Be prepared to share examples from your past experiences where you've had to adapt to changes or learn new information quickly. This could be from previous jobs, school projects, or even personal experiences—anything that highlights your ability to thrive in a dynamic environment.
✨Get Comfortable with Excel
Since you'll be managing a caseload using Excel, brush up on your spreadsheet skills before the interview. If you can, practice basic functions and data management techniques. Mentioning your familiarity with Excel during the interview will show that you're proactive and ready to tackle the technical aspects of the role.
