Customer Service Application Officer

IMH Recruitment are currently looking for a reliable Customer Service Application Officer for our client based in Oxford.\\n\\nJob Overview:\\n\\nThe Customer Services Applications Team plays an important role within the Council, processing high volumes of customer applications for a range of Council services. The services we currently cover include: HMO Licensing, Building Control, Planning, Housing, Land Charges, Taxi Licensing, Street Naming and Numbering, and Right to Buy.\\n\\nRole and Responsibilities:\\n\\n * As this is an entry-level role, full training on the role-specific knowledge you need will be provided, so that you develop the skills you need to help build and shape the service we provide to Oxford City residents and users.\\n\\n * The work is very diverse; from taking customer calls and payments, to using procedure notes and complex information systems to process applications to a high standard, and responding to a high volume of emails.\\n\\n * Depending on what service areas you work in, you may also be reading and interpreting drawings, plans and maps\\n\\n * Using an Excel spreadsheet to manage a caseload of client contacts\\n\\n * Checking customer documentation and inputting details into Council systems.\\n\\n * It is a fast-paced role, where changes to the way we work need to be quickly implemented to reflect ever-changing legislation in these areas, and where an ability to quickly learn and retain information is a definite advantage.\\n\\nHours and Pay:\\n\\n * 37 Hours per week\\n\\n * £13.12 per hour.\\n\\n * Weekly pay whilst through the agency!\\n\\nInterested? Please Apply with your CV today!

For more information, please call the office on (phone number removed)!\\n\\nJob Types: Full-time, Temp to perm