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- Tasks: Deliver top-notch customer service and manage inquiries with care.
- Company: Join a leading manufacturing and distribution retailer with a nationwide presence.
- Benefits: Earn £13 per hour, plus OTE bonuses, in a supportive work environment.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Full-time role with potential for temp to perm opportunities.
IMH Recruitment is seeking an experienced Customer Service Advisor to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.
Key Responsibilities:
- Deliver exceptional customer service as the first point of contact.
- Handle customer inquiries and provide accurate product/service information.
- Build strong relationships with customers.
- Coordinate deliveries by liaising with couriers and customers.
- Manage and update customer accounts using various systems and databases.
- Process orders and manage related administration tasks.
- Handle complaints effectively with professionalism and care.
- Respond to inbound calls and inquiries via email or live chat.
Essential Skills:
- Strong problem-solving abilities.
- Excellent verbal and written communication skills.
- Proficient in using computers and multiple systems.
- Previous experience in call handling, email handling, or live chat.
Hours and Pay:
Monday to Friday: 11:30am to 20:00pm
£13 per hour. £27,040.00 per annum (plus OTE £1,000+ per annum)
Opportunity to work with a well-respected company with offices across the UK.
How to Apply:
Please apply with an up to date CV. For more information, please call the office on (phone number removed)!
Job Types: Full-time, Temp to perm
Experience:
- Webchat: 1 year (preferred)
- Call handling: 2 years (required)
- Customer service: 3 years (required)
Licence/Certification:
- Driving Licence (preferred)
Customer Service Advisor employer: IMH Recruitment
Contact Detail:
IMH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the company values in a Customer Service Advisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won't find anywhere else.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you've handled inquiries, built relationships, and managed complaints in previous roles.
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, ensure your application reflects this. Use clear language and a friendly tone to demonstrate your ability to connect with customers.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Include examples of how you've tackled challenges in customer service situations. This will show us you're ready to handle any curveballs that come your way.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at IMH Recruitment
✨Know Your Customer Service Basics
Before the interview, brush up on the key principles of customer service. Understand how to handle inquiries, complaints, and build relationships with customers. This will help you demonstrate your expertise and show that you’re ready to deliver exceptional service from day one.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively solved customer issues in the past. Think about specific situations where you turned a negative experience into a positive one. This will highlight your strong problem-solving abilities, which are essential for the role.
✨Familiarise Yourself with the Company
Research the company’s products and services, as well as their customer service philosophy. Being knowledgeable about the company will not only impress the interviewer but also allow you to tailor your answers to align with their values and expectations.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable with answering questions confidently and professionally.
