At a Glance
- Tasks: Provide top-notch IT support to senior executives and enhance AV experiences.
- Company: Join IMG, a leading global sports marketing agency under TKO Group Holdings.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Work in a vibrant environment with endless learning opportunities.
- Why this job: Be part of a dynamic team supporting iconic sports brands and events.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Who We Are:
IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR.
Working Conditions:
- Permanent
- Shift Work: 40 hours per week
- Location: London, Stockley Park
What You'll Do:
We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments. This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or escalate expediently for resolution.
Core Responsibilities:
- General IT Support: Provide technical support to end-users, assisting with issues related to cloud services, device management, and authentication. Maintain up-to-date knowledge of best practices in computing, device management, and security. Collaborate with other IT teams to implement new technologies and solutions. Assist in the documentation of procedures, policies, and troubleshooting steps for common issues.
- Microsoft Azure: Administer and maintain Microsoft Azure environments, including users, mailboxes, storage, networking, and Active Directory services. Monitor and troubleshoot issues related to Azure resources and services. Assist in information gathering and troubleshooting of security based protocols related to Azure user logins.
- Intune: Configure, manage, and monitor Intune for device and application management. Troubleshoot and resolve issues related to device enrollment, configuration, and compliance in Intune. Manage software distribution, updates, and application configurations across both Windows and Mac devices using Intune.
- Jamf: Administer and support Jamf Pro for macOS device management, ensuring all Apple devices are properly enrolled, configured, and compliant with organisational policies.
- Okta: Manage and support Okta for identity and access management, including user provisioning, deprovisioning, and lifecycle management. Monitor and troubleshoot user authentication issues and ensure seamless access for employees.
- Continuous Improvement: Understand the needs of the business.
Experience Required:
- Previous experience in a level one IT support role
- Administer, maintain, and support Microsoft Office productivity suite
- Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
- Remote access and VPN Configuration and Administration
- Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
- Enterprise Level AV Administration and Support
- Set up and support mobile devices and desktop telecommunications
- Strategic Thinking: Ability to identify and escalate trends for attention.
- Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
- Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.
IT Support Engineer in Uxbridge employer: IMG
IMG, a leading global sports marketing agency, offers an exceptional work environment for IT Support Engineers in Stockley Park, London. With a strong focus on employee growth and development, the company fosters a collaborative culture that values innovation and teamwork, while providing access to cutting-edge technology and opportunities to support high-profile clients in the sports and entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Uxbridge
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Research IMG and understand their work in sports marketing. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you'd explain technical issues to non-techy folks, especially since you'll be supporting senior executives. Clear communication is key!
✨Tip Number 4
Don't forget to apply through our website! Completing the application process there ensures your details are in the right hands. Plus, it shows you're serious about joining the team at IMG.
We think you need these skills to ace IT Support Engineer in Uxbridge
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in an IT Support Engineer and tailor your application to highlight your relevant experience.
Show Off Your Technical Skills:When filling out your application, don’t hold back on showcasing your technical skills. Mention your experience with Microsoft Azure, Intune, and any other relevant tools. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to explain your past experiences and how they relate to the role. Remember, we appreciate clarity just as much as technical know-how!
Apply Through Our Website:Once you're ready, make sure to apply through our website. It’s the best way to ensure your application gets to us directly. Plus, it’s super easy – just click 'Apply Now' and follow the prompts!
How to prepare for a job interview at IMG
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Azure, Intune, and Jamf. Be ready to explain how you've used these tools in past roles and how they can benefit the company.
✨Practice Explaining Complex Concepts
Since you'll be supporting senior executives, practice breaking down technical jargon into simple terms. This will show that you can communicate effectively with non-technical stakeholders, which is crucial for this role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Highlight your ability to identify trends and escalate problems when necessary. This will demonstrate your proactive approach to IT support.
✨Emphasise Team Collaboration
Be ready to discuss how you've worked with other IT teams in previous roles. Highlight your teamwork skills and how you can contribute to a collaborative environment, as this role requires working closely with others.
