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- Tasks: Join us as a TOC Network Engineer, ensuring seamless live broadcasts for major sports events.
- Company: Cingularity, part of IMG, powers global sports broadcasting with cutting-edge technology.
- Benefits: Enjoy income protection, private medical, dental, and a supportive work environment.
- Why this job: Be at the forefront of live sports broadcasting, working with top-tier clients in a dynamic team.
- Qualifications: Experience in network or broadcast engineering, with strong knowledge of live sports workflows required.
- Other info: This is a 12-month fixed-term contract based in London, with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are:
At IMG, our Studios business uses content and technology to power the world\’s passion for sport, working with global clients including The Premier League, The R&A, DP World Tour, Euroleague Basketball, and Major League Soccer. We have built Europe\’s best-connected broadcast centre at Stockley Park, London, distributing 35,000 hours of content globally and creating some of the world\’s best sporting coverage. Our facilities include four broadcast studios, fifty edit suites, and a multitude of radio, podcast, dubbing, and VFX facilities, with specialisms in remote production and carbon reduction through our Green to Screen initiative. Whether it\’s live coverage, archive, highlights, social media, branded content, or feature films, we give the audience a front-row seat to the best sport in the world.
Who We Are:
Cingularity is a highly specialised global fibre network provider enabling premium live broadcast TV transmission. Our obsession with quality, performance, and network resilience has allowed us to deliver services for companies including Amazon Prime, Warner Brothers Discovery, and ATP Media, where we are trusted to carry live TV signals for their global audiences. Cingularity was acquired by IMG Media in September 2022 to guide IMG\’s remote production evolution towards a hybrid model of fibre, satellite, cloud, and IP.
We are seeking a Dedicated TOC Network Engineer to provide expert technical support, monitoring, and operational management for services delivered under a contract with a major British football league, utilizing Cingularity\’s global network and IP platforms. Based at IMG Studios, Stockley Park, this role is crucial for ensuring the high-availability delivery of content for this league, including world feeds, matchday feeds, and related services to global broadcasters, mainly during live match days. Working within the 24/7 Technical Operations Centre (TOC), successful candidates will become subject matter experts on the specific network, video, and monitoring technologies used for this high-profile contract. These fixed-term roles require a strong blend of network and broadcast engineering expertise, meticulous attention to detail, and the ability to perform under the pressure of live, tier-1 sports broadcasting.
Please Note:
- The position is a 12-month fixed-term contract (including standard company benefits).
- Our primary office is located at 28 Hanbury Street, London, E1 6QR.
What You\’ll Do:
Technical Operations & Monitoring
- Coordinate and execute all technical aspects of live transmissions for the client contract, including service check-in, configuration validation, active monitoring oversight, and check-out procedures.
- Perform continuous, expert-level monitoring and proactive management across network, video, and system domains daily. Key areas include:
Network:
- Monitor the Cingularity core network (NetInsight Nimbra DTM & Arista IP) and edge devices using various monitoring systems, such as Nimbra Vision and Zabbix.
- Configure, monitor, and troubleshoot IP transport streams (IP RTP, ST 2022-7, SRT) and network routing/switching (Arista, OSPF, BGP).
Video:
- Monitor client video service quality using Multiviewers and specialised probes (TAG MCM/MCS, Bridgetech VB330).
- Perform daily configuration, operation, and troubleshooting of core video encoding platforms (Mediakind, Appear, NetInsight MSR).
Systems:
- Monitor health and performance of servers and operating systems (Linux, Windows) using Zabbix and Grafana.
- Respond to system alerts and troubleshoot as needed.
• Provide customer support via phone, email, and talkback, addressing service issues and collaborating with partners and suppliers.
• Identify and resolve potential issues proactively.
• Complete provisioning of new services, including occasional use services.
Incident Management & Resolution:
- Resolve service issues impacting the contract, from investigation to resolution, across network, video, and system domains, minimizing impact.
- Log, analyze, and report incidents, including root cause analysis.
- Contribute to post-incident reviews and improve incident management and disaster recovery plans.
Process, Documentation & Improvement
- Review and document TOC workflows, processes, and procedures.
- Maintain accurate records of configurations, documentation, and incident logs.
- Follow change management procedures for all modifications.
- Assist in upgrades, patching, and security hardening across the network, video, and system infrastructure.
- Evaluate new technologies to enhance TOC capabilities.
Team Contribution
- Participate in team rotas for match days and support activities.
- Foster a culture of high performance, collaboration, and continuous learning.
- Evaluate new tools and systems to improve capabilities.
You Will Have The Following Strengths:
- Proven experience as a Network or Broadcast Engineer in live broadcast or media transmission.
- Strong knowledge of broadcast workflows, especially in live sports.
- Hands-on experience with IP networking protocols (TCP/IP, UDP, RTP, Multicast, ST 2022-7, SRT).
- Experience configuring and troubleshooting network equipment (Cisco, Arista, Net Insight).
- Experience with professional video encoders (Mediakind, Appear).
- Experience with video monitoring tools (TAG, Bridgetech).
- Familiarity with system monitoring tools (Zabbix, Grafana, Nagios).
- Proficiency in Office 365 or G-Suite, with excellent Excel or Google Sheets skills.
- Excellent communication skills and customer service record.
- Attention to detail and ability to work under pressure.
- Analytical and problem-solving skills across network, video, and system domains.
- Ability to develop and follow operational processes to high standards.
- Motivated, organized, and flexible to work unsociable hours.
Advantageous:
- Experience with Net Insight Nimbra MSR/DTM, Arista EOS, Techex TX Edge.
- Hands-on experience with Mediakind Encoders, Appear Encoders, TAG MCM/MCS Probes, Bridgetech VB330 Probes.
- Knowledge of routing protocols (OSPF, BGP).
- Understanding of video/audio encoding (MPEG-4 AVC, HEVC) and stream analysis.
- Fibre optic technologies and troubleshooting experience.
- Proficiency in Windows and Linux; MacOS is a plus.
- Experience with booking and automation systems (e.g., MediaPulse).
Our Vision – Power the World\’s Passion for Sport.
Our Mission – Be Vital. Work as one.
Our Values:
- We are BOLD and take risks.
- We are PASSIONATE about our legacy.
- We are DYNAMIC and evolving.
- We are AUTHENTIC and human.
- We are UNITED in pursuit of excellence.
Benefits:
- Income protection, life insurance, private medical, dental, pension, holiday entitlement, and more.
The Process:
We appreciate your interest. We will review applications and contact shortlisted candidates. Due to volume, not all will receive individual feedback. The interview process includes:
- Tele/Virtual interview (~30 mins)
- First stage interview (virtual/in-person, TBC)
- Second stage interview (TBC)
Python scripting experience for automation or monitoring tasks is a plus.
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TOC Network Engineer, Cingularity employer: IMG
Contact Detail:
IMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TOC Network Engineer, Cingularity
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as NetInsight Nimbra DTM, Arista IP, and video monitoring tools like TAG MCM/MCS. Having hands-on experience or even a solid understanding of these systems will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the broadcast and media transmission industry. Attend relevant events or join online forums to connect with current employees at Cingularity or IMG. This can provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Prepare for the technical aspects of the interview by brushing up on your knowledge of IP networking protocols and broadcast workflows, especially in live sports. Be ready to discuss how you've applied this knowledge in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in high-pressure situations. This role requires quick thinking, so demonstrating your ability to handle challenges effectively will be crucial.
We think you need these skills to ace TOC Network Engineer, Cingularity
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network and broadcast engineering. Focus on specific projects or roles that demonstrate your expertise in live sports broadcasting and technical operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and technology. Mention how your skills align with the requirements of the TOC Network Engineer role and express your enthusiasm for working with Cingularity and IMG.
Highlight Technical Skills: In your application, emphasise your hands-on experience with IP networking protocols, video monitoring tools, and any relevant software like Zabbix or Grafana. Be specific about your familiarity with the technologies mentioned in the job description.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your analytical and problem-solving skills, especially in high-pressure situations. This could include past experiences where you successfully resolved technical issues during live broadcasts.
How to prepare for a job interview at IMG
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the technologies mentioned in the job description, such as IP networking protocols and video monitoring tools. Be prepared to discuss your hands-on experience with specific equipment like Cisco, Arista, and Mediakind encoders.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved technical issues in high-pressure situations, especially during live broadcasts. Highlight your analytical skills and ability to troubleshoot across network, video, and system domains.
✨Showcase Your Communication Skills
Since customer support is a key part of the role, practice articulating complex technical concepts in simple terms. Be ready to discuss how you've effectively communicated with clients or team members in past roles.
✨Familiarise Yourself with the Company Culture
Research Cingularity and IMG's values and mission. Be prepared to discuss how your personal values align with theirs, particularly around being bold, passionate, and united in pursuit of excellence.
