Network Engineer Remote in Remote

Who We Are: This role is being hired into Cingularity, a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operates at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally.

To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment.

• Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools.
• Participate in team rotas utilising hybrid follow-the-sun model, ensuring 24/7 monitoring, support, and maintenance coverage.
• Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team.
• Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery.
• Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed.
• Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact.
• Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis.
• Maintain accurate records of network configurations, service documentation, and incident logs.
• Assist in the implementation of bespoke customer solutions, working alongside project management.
• Device configuration and testing.
• Network and service documentation.
• Installation and commissioning.
• Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks.
• Support video system development, maintenance, and upgrading for baseband and IP systems, including encoders, decoders, and routers.

Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge. Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers. Proficiency in Office 365 or G-Suite, with excellent working knowledge of Excel or Google Sheets. Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous. Experience in video and audio encoding technologies and parameters. Knowledge of fibre optical technologies with experience in deployments and troubleshooting. Proficient in Windows and Linux operating systems. A degree in engineering, telecommunications, or a related field. Python scripting experience.

International travel will be required at least once a year to support our global team. The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences. Cingularity operates a hybrid follow-the-sun support model, and this role's working hours are on an evolving shift pattern.