At a Glance
- Tasks: Support and maintain a global network for live broadcasts, ensuring seamless delivery of content.
- Company: Join Cingularity, a cutting-edge division of IMG Studios, specialising in live video networking.
- Benefits: Competitive salary, flexible shifts, and opportunities for international travel.
- Other info: Work in a fast-paced environment with excellent career growth potential.
- Why this job: Be part of a dynamic team that powers major sports events worldwide.
- Qualifications: Experience in network engineering or broadcast technology; familiarity with video encoding is a plus.
The predicted salary is between 40000 - 50000 £ per year.
This role is being hired into Cingularity, a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operates at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally.
To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment.
- Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools.
- Participate in team rotas utilising hybrid follow-the-sun model, ensuring 24/7 monitoring, support, and maintenance coverage.
- Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team.
- Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery.
- Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed.
- Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact.
- Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis.
- Maintain accurate records of network configurations, service documentation, and incident logs.
Technology Implementation & Support:
- Assist in the implementation of bespoke customer solutions, working alongside project management.
- Device configuration and testing.
- Network and service documentation.
- Installation and commissioning.
- Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks.
- Support video system development, maintenance, and upgrading for baseband and IP systems, including encoders, decoders, and routers.
Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge. Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers. Proficiency in Office 365 or G-Suite, with excellent working knowledge of Excel or Google Sheets. Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous. Experience in video and audio encoding technologies and parameters. Knowledge of fibre optical technologies with experience in deployments and troubleshooting. Proficient in Windows and Linux operating systems. A degree in engineering, telecommunications, or a related field. Python scripting experience. International travel will be required at least once a year to support our global team.
The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences. Cingularity operates a hybrid follow-the-sun support model, and this role's working hours are on an evolving shift pattern.
Network Engineer - ICT Services employer: IMG
Cingularity, a division of IMG Studios, is an exceptional employer that fosters a dynamic work culture focused on collaboration, continuous learning, and high performance. Located in the vibrant area of Spitalfields, London, employees benefit from a supportive environment that encourages professional growth and offers unique opportunities to work on cutting-edge live broadcast technologies. With a commitment to diversity and inclusion, Cingularity ensures that all team members are valued and empowered to excel in their roles, making it a rewarding place for Network Engineers to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer - ICT Services
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with fellow tech enthusiasts. Don't be shy—introduce yourself and share your passion for network engineering!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those related to live video networking. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by simulating technical scenarios you might face in a live broadcast environment. This will help you feel more confident when it’s time to shine.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your experience with network monitoring and customer support.
We think you need these skills to ace Network Engineer - ICT Services
Some tips for your application 🫡
Show Your Technical Skills:When you're writing your application, make sure to highlight your technical expertise. Mention any relevant experience with network engineering or broadcast systems, and don't forget to include specific tools or technologies you've worked with!
Tailor Your Application:We want to see how you fit into our team! Customise your application to reflect the job description. Use keywords from the listing and relate your past experiences to the responsibilities of the Network Engineer role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it's necessary. Make it easy for us to see why you're the right fit for the position!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at IMG
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around network configurations and video transmission equipment. Familiarise yourself with the tools mentioned in the job description, like encoders, decoders, and the Net Insight portfolio. Being able to discuss these confidently will show that you're ready for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled network issues in the past. Think about specific incidents where you identified a problem, implemented a solution, and minimised downtime. This will demonstrate your ability to perform under pressure, which is crucial in a live broadcast environment.
✨Understand the Company Culture
Research Cingularity and IMG Studios to understand their values and work culture. Be ready to discuss how you can contribute to their high-performance, collaborative environment. Showing that you align with their mission will make you a more attractive candidate.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the hybrid follow-the-sun support model or how they handle live transmission challenges. This not only shows your interest but also helps you gauge if the company is the right fit for you.
