At a Glance
- Tasks: Provide expert technical support for live broadcast networks and video services.
- Company: Join Cingularity, a cutting-edge division of IMG Studios in live video networking.
- Benefits: Competitive salary, hybrid work model, and opportunities for international travel.
- Other info: Work in a fast-paced environment with excellent career growth potential.
- Why this job: Be part of a dynamic team delivering flawless live broadcasts globally.
- Qualifications: Experience in network engineering or broadcast engineering is essential.
The predicted salary is between 40000 - 50000 £ per year.
Who We Are: This role is being hired into Cingularity, a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operates at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally.
To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment.
- Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools.
- Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage.
- Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team.
- Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery.
- Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed.
- Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact.
- Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis.
- Maintain accurate records of network configurations, service documentation, and incident logs.
Technology Implementation & Support:
- Assist in the implementation of bespoke customer solutions, working alongside project management.
- Device configuration and testing.
- Network and service documentation.
- Installation and commissioning.
- Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks.
- Support video system development, maintenance, and upgrading for baseband and IP systems, including encoders, decoders, and routers.
Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge. Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers. Proficiency in Office 365 or G-Suite, with excellent working knowledge of Excel or Google Sheets. Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous. Experience in video and audio encoding technologies and parameters. Knowledge of fibre optical technologies with experience in deployments and troubleshooting. Proficient in Windows and Linux operating systems. A degree in engineering, telecommunications, or a related field. Python scripting experience. International travel will be required at least once a year to support our global team. The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences. Cingularity operates a hybrid follow-the-sun support model, and this role's working hours are on an evolving shift pattern.
Network Engineer (hybrid) (Permanent) in London employer: IMG
Cingularity, a division of IMG Studios, offers an exceptional work environment for Network Engineers, combining cutting-edge technology with a collaborative culture that prioritises continuous learning and customer focus. Located in the vibrant Spitalfields area of London, employees benefit from a hybrid work model, competitive compensation, and opportunities for international travel, all while contributing to high-profile live broadcasts for major sports organisations worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer (hybrid) (Permanent) in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups to connect with fellow tech enthusiasts and potential employers. Don’t be shy—introduce yourself and share your passion for network engineering!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, whether it's a personal website or GitHub repository. This gives you a chance to demonstrate your technical expertise and problem-solving abilities to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to network engineering. Practice explaining your thought process clearly, as communication is key in a live broadcast environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Cingularity and contributing to our exciting projects.
We think you need these skills to ace Network Engineer (hybrid) (Permanent) in London
Some tips for your application 🫡
Show Your Technical Skills:When you're writing your application, make sure to highlight your technical expertise. Mention any relevant experience with network engineering or broadcast systems, and don't forget to include specific tools or technologies you've worked with!
Tailor Your Application:We want to see how you fit into our team! Customise your application to reflect the job description. Use keywords from the posting to show that you understand what we're looking for in a Network Engineer.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it's necessary. Make it easy for us to see your qualifications and why you'd be a great fit for Cingularity.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes tracking your application easier for both of us!
How to prepare for a job interview at IMG
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around network configurations and video encoding technologies. Be ready to discuss your experience with tools like the Net Insight portfolio and any relevant scripting you've done in Python.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled network issues in high-pressure situations. Think about specific incidents where you identified a problem, implemented a solution, and minimised impact—this will demonstrate your ability to perform under pressure.
✨Understand the Company Culture
Familiarise yourself with Cingularity's mission and values, as well as their hybrid follow-the-sun support model. Showing that you understand their approach to remote production and customer service will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the tools they use for monitoring and support, or how they handle continuous improvement within the TOC. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
