At a Glance
- Tasks: Provide expert technical support for live broadcast content and ensure flawless delivery.
- Company: Join Cingularity, a cutting-edge division of IMG Studios in live video networking.
- Benefits: Competitive salary, flexible shifts, and opportunities for international travel.
- Other info: Work in a high-performance culture with excellent career growth potential.
- Why this job: Be part of a dynamic team shaping the future of remote production.
- Qualifications: Experience in network or broadcast engineering and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Who We Are: This role is being hired into Cingularity, a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operates at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally.
To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment.
- Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools.
- Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage.
- Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team.
- Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery.
- Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed.
- Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact.
- Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis.
- Maintain accurate records of network configurations, service documentation, and incident logs.
Technology Implementation & Support: Assist in the implementation of bespoke customer solutions, working alongside project management. Device configuration and testing. Network and service documentation. Installation and commissioning. Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks. Support video system development, maintenance, and upgrading for baseband and IP systems, including encoders, decoders, and routers.
Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge. Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers. Proficiency in Office 365 or G-Suite, with excellent working knowledge of Excel or Google Sheets. Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous. Experience in video and audio encoding technologies and parameters. Knowledge of fibre optical technologies with experience in deployments and troubleshooting. Proficient in Windows and Linux operating systems. A degree in engineering, telecommunications, or a related field. Python scripting experience. International travel will be required at least once a year to support our global team.
The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences. Cingularity operates a hybrid follow-the-sun support model, and this role's working hours are on an evolving shift pattern.
Engineer - Network Services (Permanent) in London employer: IMG
Cingularity, a division of IMG Studios, offers an exceptional work environment for Network Engineers, combining cutting-edge technology with a collaborative culture that prioritises continuous learning and high performance. Located in the vibrant Spitalfields area of London, employees benefit from a dynamic atmosphere, opportunities for international travel, and the chance to work on prestigious live broadcast projects for major sports organisations. With a commitment to diversity and inclusion, Cingularity ensures that all team members are valued and supported in their professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Engineer - Network Services (Permanent) in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company, understand their projects, and be ready to discuss how your skills can contribute to their success. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, use specific instances where you solved problems or improved processes. This will help potential employers see the value you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Engineer - Network Services (Permanent) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Network Engineer. Highlight your relevant experience with network technologies and any specific projects that showcase your skills in live broadcast environments.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for Cingularity. Share your passion for network services and how your background aligns with our mission to deliver top-notch live video solutions.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise! Include any experience with encoders, decoders, and your proficiency in Python scripting. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cingularity!
How to prepare for a job interview at IMG
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around network engineering and broadcast systems. Familiarise yourself with the specific technologies mentioned in the job description, like encoders, decoders, and the Net Insight portfolio. Being able to discuss these confidently will show that you're ready for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in high-pressure situations. The interviewers will want to see that you can think on your feet and resolve problems quickly, especially in a live broadcast environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Savvy
Since this role involves direct customer support, be ready to discuss your experience in providing excellent service. Think of scenarios where you’ve successfully handled customer inquiries or resolved issues, and highlight your communication skills. This will show that you can maintain professionalism under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to remote production and their hybrid model. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. It’s a great way to engage with the interviewers and leave a lasting impression.
