At a Glance
- Tasks: Provide expert support for live broadcast content and ensure flawless delivery.
- Company: Join Cingularity, a leading player in global network and video services.
- Benefits: Flexible working hours, competitive salary, and opportunities for skill development.
- Other info: Work in a fast-paced environment with excellent career growth potential.
- Why this job: Be part of a dynamic team that thrives on innovation and collaboration.
- Qualifications: Experience in broadcast engineering and strong network knowledge required.
The predicted salary is between 45000 - 55200 £ per year.
To provide expert technical support, monitoring, and maintenance for Cingularity's (an IMG property) global network and video services, ensuring flawless delivery of live broadcast content.
The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services.
This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment.
Key Responsibilities
- Operational Support & Team Contribution
- Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools (e. g., Nimbra Vision, Zabbix, Grafana, Mult viewers and Transport-Stream Probes).
- Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage.
- Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team.
- Review, process, and monitor planned work activities, ensuring minimal disruption to live services.
- Service & Solution Delivery
- Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery.
- Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed.
- Proactively identify and address potential issues before they impact service delivery.
- Completing service bookings, including provisioning of occasional use services.
- Technical Execution & Incident Management
- Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact.
- Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis.
- Assist in the development and maintenance of incident management and disaster recovery plans.
- Contribute to Lessons Learnt and Incident Reports for clients.
- Process Optimisation & Documentation
- Contribute to reviewing, refining, and documentation of TOC workflows, processes, and procedures.
- Maintain accurate records of network configurations, service documentation, and incident logs.
- Ensure that you follow the change management process.
- Assist in the implementation of bespoke customer solutions, working alongside project management. This includes:
- Device configuration and testing.
- Network and service documentation.
- Installation and commissioning.
- Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks.
- Support video system development, maintenance, and upgrading for baseband and IP systems, including encoders, decoders, and routers.
- Contribute to evaluating new technologies, tools, and systems to improve TOC capabilities.
Skills and Qualifications
- Proven experience ideally as a Broadcast Engineer with solid network knowledge or education.
- Knowledge of Broadcast environments and workflows.
- Excellent interpersonal, written, and oral communication skills.
- Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers.
- In-depth knowledge and experience of TCP/IP Stack, including switching, routing, and multicast.
- Proven record of providing an exceptional customer experience.
- Excellent attention to detail and the ability to remain focused under pressure.
- Proven analytical and problem-solving skills.
- The ability to follow and develop operational processes to a high standard.
- Drive to build their knowledge and skills on existing and emerging technologies.
- Self-motivated and organised individual.
- Flexibility to work unsociable hours as required to cover sporting events.
- Advantageous
- Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous.
- Experience with standard routing protocols such as OSPF and BGP.
- Experience in video and audio encoding technologies and parameters.
- Knowledge of fibre optical technologies with experience in deployments and troubleshooting.
- Proficient in Mac OS
- Experience with booking systems and/or automation systems.
- A degree in engineering, telecommunications, or a related field.
- Cingularity operates a hybrid follow-the-sun support model, and this role's working hours are on an evolving shift pattern. Engineers do not work hours between 00:00 and 07:00.
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StudySmarter Expert Advice🤫
We think this is how you could land Broadcast Network Engineer in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like IMG and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like IMG.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Broadcast Network Engineer in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at IMG.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at IMG.
How to prepare for a job interview at IMG
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
