Live Broadcast Supervisor, Studios, IMG in Hayes

Who We Are:

IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR.

Key Responsibilities and Accountabilities:

• To facilitate the smooth running and high quality of service for all live operations through the technical facilities.
• Ownership of the Live Operations.
• The supervision of MCR operators, Transmission operators in the point of presence.
• To be the point of reference for the client on a Day to Day basis.
• Ensuring that there is correct staffing levels in line with live event needs.
• Work closely with the Lead Engineer to ensure the smooth running of live operations through the point of presence.
• Liaise closely with the Delivery Operations Supervisor to ensure that the clients are supported, pre, during and post events.
• Ensure that client operations and technical facilities meet client requirements and expectations.
• Highlight potential issues and offer solutions to provide the required services.
• Ensure all interested parties are fully informed regarding any issues that arise and suggest steps to prevent re-occurrence.
• Creation of reports when incidents arise and distribute to all relevant parties.
• Ensure that there is sufficient knowledge and skill base available throughout the team.
• Document and communicate technical and operational procedures.
• Document and communicate operational issues.
• To be an approachable and highly knowledgeable point of reference for all aspects of point of presence operation.
• Recommend operational improvements to the technical workflow.
• Recommend potential technical strategies for the delivery of services.

Unusual Challenges or Circumstances:

• Will involve weekend work to provide cover during live events.
• Will involve some late nights with unsociable hours and possible occasional overnights to provide cover during live events.
• May involve working on bank holidays.

Key Results Areas:

• Ensuring that service level agreements for Live Operations are met.
• Ensure that the Lead Engineer, Account Manager, and Directors are fully supported and informed of issues regarding any Live Operations.
• To maintain a productive and successful business relationship with clients and service providers.
• Help to develop an efficient workflow with the client.

Knowledge and Experience:

• Experience in a supervisory broadcast engineering position with excellent knowledge of technology and working methods.
• Extensive experience in a live television environment.
• In depth knowledge of transmission systems, including SCTE and closed captions.
• Extensive knowledge of video encoding and streaming protocols.
• Knowledge of TV production processes.
• Knowledge of Post Production workflows.
• Demonstrated established and commercially productive relationships with clients and service providers.
• Proven track record of supervision and leadership.
• Keen interest in sport.

Skills And Abilities:

• A technical and or engineering background and keen interest in broadcast technology.
• Leadership skills and an ability to manage and motivate people in a live environment.
• Provide clear instructions for addressing current issues and future challenges.
• Excellent communication and interpersonal skills.
• Ability to keep calm and react positively in a pressured live environment.
• Communicate effectively while addressing technical issues keeping clients informed.
• An ability to explain technical information clearly including preparing technical documents.
• Effective communication to clients, colleagues, and management.

Qualifications and Training:

• Relevant broadcast experience and qualifications.
• General education in Science based subjects to at least A-Level standard or equivalent.

Aptitudes:

• Excellent diplomacy and communication skills.
• Ability to act professionally at all times and interact with a range of personalities in a pressurised environment.
• Positive and helpful approach.
• Ability to effectively manage and motivate a team.
• Highly proactive in anticipating issues and resolving them.

Working Conditions:

• This is a permanent position.
• Working hours are 9:00 – 17:00, Monday to Friday.
• This role will be based at Stockley Park, with frequent travel to Chiswick Park, London for business needs and meetings, and with some flexibility on remote working as appropriate.
• You may be required to travel to industry events and work on-site for the duration of an event, as necessary.
• Unsocial hours may be required, as dictated by the demands of the business schedule, or when working to a pitch or proposal deadline.
• Adapting to use of new systems and technology where appropriate.