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- Tasks: Provide expert technical support for live broadcast content in a dynamic environment.
- Company: Join Cingularity, a cutting-edge division of IMG Studios, specialising in live video networking.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for international travel.
- Other info: Work in a collaborative culture focused on continuous learning and high performance.
- Why this job: Be part of a team that powers global sports events and makes an impact in live broadcasting.
- Qualifications: Experience in network or broadcast engineering, with strong technical and customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
Who We Are: This role is being hired into Cingularity, a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operates at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally.
To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment.
- Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools.
- Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage.
- Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team.
- Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery.
- Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed.
- Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact.
- Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis.
- Maintain accurate records of network configurations, service documentation, and incident logs.
- Assist in the implementation of bespoke customer solutions, working alongside project management.
- Device configuration and testing.
- Network and service documentation.
- Installation and commissioning.
- Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks.
- Support video system development, maintenance, and upgrading for baseband and IP systems, including encoders, decoders, and routers.
Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge. Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers. Proficiency in Office 365 or G-Suite, with excellent working knowledge of Excel or Google Sheets. Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous. Experience in video and audio encoding technologies and parameters. Knowledge of fibre optical technologies with experience in deployments and troubleshooting. Proficient in Windows and Linux operating systems. A degree in engineering, telecommunications, or a related field. Python scripting experience.
International travel will be required at least once a year to support our global team. The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences. Cingularity operates a hybrid follow-the-sun support model, and this role's working hours are on an evolving shift pattern.
Engineer - Network Services (Permanent) employer: IMG
Contact Detail:
IMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer - Network Services (Permanent)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company, understand their values, and be ready to discuss how your skills align with their needs. Practise common interview questions and have some examples ready to showcase your experience.
✨Tip Number 3
Show off your passion for the industry! Whether it’s through personal projects, blogs, or social media, let your enthusiasm shine. Employers love candidates who are genuinely interested in what they do, so make sure that comes across.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities tailored just for you. So, get clicking and let’s land that job together!
We think you need these skills to ace Engineer - Network Services (Permanent)
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see your experience with network engineering and any relevant technologies you've worked with, especially in live broadcast environments.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect how your skills and experiences align with the role at Cingularity. Mention specific projects or achievements that relate to the job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it's necessary. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at IMG
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around network engineering and broadcast systems. Familiarise yourself with the specific technologies mentioned in the job description, like encoders, decoders, and the Net Insight portfolio. Being able to discuss these confidently will show that you're ready for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in high-pressure situations. The interviewers will want to see that you can think on your feet and resolve problems quickly, especially in a live broadcast environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Savvy
Since this role involves direct customer support, be ready to discuss your experience in providing excellent service. Think of scenarios where you’ve successfully handled customer inquiries or resolved issues, and highlight your communication skills. This will show that you can maintain professionalism under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to remote production and their hybrid model. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. It’s a great way to engage with the interviewers and leave a lasting impression.