Live Broadcast Supervisor, Studios, IMG in City of Westminster

Responsibilities:

• Facilitate the smooth running and high quality of service for all live operations through the technical facilities.
• Ownership of the Live Operations.
• Supervision of MCR operators and Transmission operators in the point of presence.
• Act as the point of reference for the client on a day-to-day basis.
• Ensure correct staffing levels in line with live event needs.
• Work closely with the Lead Engineer to ensure the smooth running of live operations.
• Liaise closely with the Delivery Operations Supervisor to support clients pre, during, and post events.
• Ensure client operations and technical facilities meet requirements and expectations.
• Highlight potential issues and offer solutions to provide required services.
• Keep all interested parties informed regarding any issues that arise and suggest steps to prevent re-occurrence.
• Create reports when incidents arise and distribute to relevant parties.
• Ensure sufficient knowledge and skill base is available throughout the team.
• Document and communicate technical and operational procedures.
• Be an approachable and knowledgeable point of reference for all aspects of point of presence operation.
• Recommend operational improvements to the technical workflow.
• Recommend potential technical strategies for the delivery of services.

Experience and Qualifications:

• Experience in a supervisory broadcast engineering position with excellent knowledge of technology and working methods.
• Extensive experience in a live television environment.
• In-depth knowledge of transmission systems, including SCTE and closed captions.
• Extensive knowledge of video encoding and streaming protocols.
• Knowledge of TV production processes.
• Knowledge of Post Production workflows.
• Demonstrated established and commercially productive relationships with clients and service providers.
• Proven track record of supervision and leadership.
• Keen interest in sport.

Skills and Abilities:

• A technical and/or engineering background with a keen interest in broadcast technology.
• Leadership skills and ability to manage and motivate people in a live environment.
• Provide clear instructions for addressing current issues and future challenges.
• Excellent communication and interpersonal skills.
• Ability to keep calm and react positively in a pressured live environment.
• Communicate effectively while addressing technical issues, keeping clients informed.
• Ability to explain technical information clearly, including preparing technical documents.
• Effective communication to clients, colleagues, and management.

Qualifications and Training:

• Relevant broadcast experience and qualifications.
• General education in Science-based subjects to at least A-Level standard or equivalent.

Aptitudes:

• Excellent diplomacy and communication skills.
• Ability to act professionally at all times and interact with a range of personalities in a pressurised environment.
• Positive and helpful approach.
• Ability to effectively manage and motivate a team.
• Highly proactive in anticipating issues and resolving them.

Additional Information:

• This is a permanent position.
• Working hours are 9:00 - 17:00, Monday to Friday.
• This role will be based at Stockley Park, with frequent travel to Chiswick Park, London for business needs and meetings, and some flexibility on remote working as appropriate.
• You may be required to travel to industry events and work on-site for the duration of an event, as necessary.
• Unsocial hours may be required, as dictated by the demands of the business schedule, or when working to a pitch or proposal deadline.
• Adapting to use of new systems and technology where appropriate.