Sales Engineer, Cingularity in London

Who We Are: IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR.

Cingularity is a highly specialised global fibre network provider enabling premium live broadcast TV transmission. Our obsession with quality, performance, and network resilience has allowed us to deliver services for companies including Amazon Prime, Warner Brothers Discovery, Premier League Studios, DP World Tour, amongst others where we are trusted to carry the live TV signals destined for their global TV audiences. Cingularity was acquired by IMG Media in September 2022 to provide the expertise to guide IMG’s evolution towards a fibre-based contribution and distribution model.

The Role: Cingularity is seeking a Sales Engineer with a broadcast background to join the team to pave the way during our development and expansion over the coming years. You will play a crucial part in Cingularity’s growth, ensuring the client uptake in Cingularity solutions. You will be actively involved from client engagement until project initiation. You will aid company growth and utilise your knowledge to shape customer solutions. As part of a small, agile team, this is a genuine opportunity to make an impact, take ownership, and influence the direction of a growing business.

Key Responsibilities:

• Identify and design appropriate solutions in line with Cingularity's offerings by working with the customer, the sales team, and the engineering team to exceed customer expectations.
• Develop revenue-generating solutions that align with customers' requirements and delivery timelines.
• Grow and maintain healthy customer relationships, allowing you to gain a deeper understanding of the customer's business and assist in their technology strategy.
• Document solutions, including technical documentation, solution diagrams and drawings, used for both the end customer and internal teams.
• Regular engagement with suppliers and vendors for proposals, quoting, and final bill of materials.
• Be the technical point of contact for all technical questions, contribute to RFI/RFP responses, and assist with creating white papers.
• Ensure the sales team is technically supported throughout the sales cycle while taking ownership of solution design.
• Collaborate with Engineering and Operations to ensure that all solutions are supportable.
• Assist in solution and service project initiation to ensure success and assist with further documentation of bespoke customer solutions working alongside project management as required.
• Maintain and develop your technical knowledge, enabling you to continually improve and innovate technical designs and solutions.
• Provide the sales team with technical training, enabling them to be more effective.
• Carry out presentations and hands-on demonstrations as required.

Required Knowledge and Experience:

• Experience in designing solutions in one or more of the following technology domains: Global Telecommunications, Video IP delivery and Data Transmission - Contribution and Distribution, Broadcast services, Sports, and Event Broadcasting.
• An excellent working knowledge of telecommunications service providers' products, technologies, markets, and business models.
• Demonstrated ability to work with highly technical solutions, comprehend customer requirements, and document those requirements.
• Expertise in video media processing (encoding/decoding) with a solid understanding of industry standard codecs, including MPEG, JPEG 2000, and JPEG XS.
• Familiarity with transmission and monitoring equipment usage, including encoders, decoders, video routers, DAs, IP gateways, multiviewers, and transport stream monitoring.
• Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous.
• A working knowledge of Broadcast environments, workflows, and Broadcast IP technologies, including SMPTE standards, switching, routing, and multicast.
• Knowledge of SRT (Secure Reliable Transport) delivery, including its use for low-latency video contribution and distribution over unmanaged IP networks.
• Ability to use Microsoft Visio, Omnigraffle, or applications for solution design.
• Experience in Office 365 or G-Suite, with excellent working knowledge of Excel or Google Sheets.
• Familiarity with Salesforce or other CRM and opportunity-tracking software is advantageous.
• Demonstrated ability to rapidly learn new tools and emerging technologies.
• 5+ Years working as a Sales Engineer or similar, ideally educated to a degree level or equivalent experience.

Soft Skills:

• Excellent listening skills, with the ability to articulate how our solution can meet the needs of prospects and customers’ requirements.
• Ability to present complex technical solutions in a simplified manner that articulates benefits and solutions to stakeholders of different technical backgrounds.
• Excellent skills in oral, written, and interpersonal communication.
• Strong analytical and problem-solving skills, coupled with the ability to see the bigger picture.
• Self-motivated and organised individual up for the challenge of a start-up.
• Exceptional attention to detail.
• Capable of working on multiple proposals and projects simultaneously, with strong multitasking and task-tracking skills.

Working Conditions:

• This is a permanent full-time role.
• This role is based at our office located at 28 Hanbury Street, London, E1 6QR with some flexibility to work from home.