Senior Account Manager, Experiential

Who We Are: 160over90 is an award-winning global marketing agency which forges stronger human connections and creates shared moments where people feel something real. With 800 thinkers, doers, and makers across every cultural corner of the world, the agency offers a full-service, channel-agnostic approach and a deep connection to the people, places, and properties that drive the conversation of tomorrow. 160over90 works with leading brands including AB InBev, Amazon, Coca-Cola, DP World, Macy’s, Marriott International, McDonald’s, Verizon and Visa. 160over90 is part of WME Group, a global representation business comprising the world’s leading talent, intellectual property and brands.

The Role: 160over90 is seeking a Senior Account Manager to join the Client Services team to lead business on a high-profile account. The Senior Account Manager will manage and execute projects, serve as a primary client contact, and build and sustain strong client relationships with minimal supervision. The Senior Account Manager must have a background in event delivery, with a strong understanding of the intricacies involved in planning and executing events.

Responsibilities

• Provide strategic and operational support to the Head of Delivery and Nike Account Director, including client communications, program development, and initiatives to drive account growth and strengthen client relationships.
• Act as the key point of contact for clients, providing first class Account Management skills.
• Have a strong overview of your accounts - client vision, portfolio, future strategy and how we can fulfil their needs.
• Represent the Client Services department internally, reporting on your account's performance including financial and personnel.
• Prioritise daily workload for yourself and other members of your project team to ensure you remain organised and monitor progress to meet planned deadlines.
• Write briefs, presentations, and proposals, assist on pitches and help win new business.
• Act as the day-to-day client contact and lead client projects, while overseeing cross-functional internal teams.
• Lead the ideation, planning, and execution of experiential and hospitality programs, ensuring alignment with client objectives and organizational standards.
• Assist with strategic and creative concept development.
• Manage project billing, forecasting, and financial system updates to ensure accuracy and fiscal accountability.
• Interact with partners and other stakeholders relevant to support client programs.
• Oversee and manage a variety of project deliverables simultaneously.
• Prepare and deliver program recaps and client reports, summarizing performance, insights, and key metrics to inform strategy and decision-making.
• Apply best practices and learnings from previous projects to elevate performance level.
• Stay on top of industry trends and provide proactive recommendations for how clients can elevate their programs.
• Be a confident presenter who’s not afraid to be put on the spot and answer difficult questions.
• Build on your knowledge of our client's brand identities and what would and wouldn’t work for them.

Essential Skills

• Previous experience in a multi-faceted agency in a client facing, pitching role.
• Be a reliable and trusted member of a client services team.
• Experience in office sharing programmes (word, excel, teams).
• Mac user.
• Communicates effectively and constructively with the team and clients.
• Excellent written and presentation ability.
• Able to complete tasks at expected quality with strong attention to detail.
• Able to work on multiple projects simultaneously and priorities workload.
• Great at timekeeping and time-management.
• Flexible approach to problem solving.
• Bring fresh ideas to the team and challenge the status quo.
• Be experienced in working individually or within a team on a variety of projects.
• Confident when selling ideas to client and colleagues.
• Experience in a fast-paced working environment.
• Experience working with clients of varied sizes in different sectors.
• Extensive industry experience.

Personal Attributes, Behaviours and Values

• A positive can-do attitude.
• A solutions-based mindset.
• A natural gravitas and presence to make things happen.
• Punctual, meets deadlines and can prioritise deadlines.
• Ambitious, dynamic, autonomous, organised, self-motivated, calm, positive & resilient.
• Aware of current trends, openings, and experiences.
• An ability to think strategically about marketing challenges, whatever the brief, audience, or channel.
• Committed, enthusiastic, self-motivated and have high personal standards.
• A confident presenter who’s not afraid to be put on the spot and answer difficult questions.

160/90 is proud to be an equal opportunity employer that encourages applications from qualified, eligible candidates from all backgrounds and life experiences regardless of race, gender identity, disability, age, sexual orientation, religion, or belief.