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- Tasks: Lead operations and digital strategy to enhance customer experience at Frieze.
- Company: Frieze, a dynamic leader in the arts and events industry.
- Benefits: Competitive salary, leadership opportunities, and a vibrant work culture.
- Why this job: Shape the future of customer engagement in the arts with your innovative ideas.
- Qualifications: Proven leadership in consumer-facing organisations, preferably in events.
- Other info: Join a fast-paced environment with opportunities for growth and creativity.
The predicted salary is between 72000 - 108000 £ per year.
The Chief Operations Officer works closely with the CEO, Frieze management team and the Mari Group.
- Manage Director of Digital and Head of Data and their associated teams that are responsible for all Frieze customer facing digital platforms and audience data management and insight.
- Ensure overall resilience and security of platforms in partnerships with the Mari central team.
- Work closely with wider Frieze business to ensure that customer facing platforms and processes meet the needs of our audience and demonstrate the highest quality in customer experience.
- Ensure business priorities are managed in a transparent way through a digital roadmap and that key projects are delivered to time and budget.
- Identify opportunities for digital and data to improve customer experience for existing Frieze products as well as new business development opportunities where digital and data can support the growth of the business.
A COO with significant leadership experience in a consumer facing organisation. Experience within events preferred though not disqualifying.
- Strong interest in the arts and the brand would be an advantage.
- Experience of working cross borders is helpful, particularly in the UK and US.
- A strong change manager, who can demonstrate that they have developed scalable and efficient teams, processes and systems as a business has grown whilst maintaining day-to-day control.
- Experience working in fast moving growth organisations.
- Strong leadership and influencing skills across all areas of a business.
- Proven communicator who is clear and concise and empathetic.
- Voices an opinion and makes creative suggestions.
- Team player.
- Takes responsibility and follows through on commitments/decisions made.
- Good record for hiring and retaining quality staff.
- Open to criticism and feedback - wants to learn and constantly improve.
Chief Operations Officer, Frieze in London employer: IMG LIVE
Contact Detail:
IMG LIVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operations Officer, Frieze in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Frieze. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your leadership experience and successful projects. When you get the chance to chat with someone from Frieze, share specific examples of how you've improved customer experiences or led teams to success.
✨Tip Number 3
Be proactive! If you see a role at Frieze that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Stay adaptable! The arts and events sector is always evolving, so be ready to discuss how you can bring innovative ideas to the table. Show that you're not just a leader but also a creative thinker who can navigate change and drive growth.
We think you need these skills to ace Chief Operations Officer, Frieze in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Chief Operations Officer. Highlight your leadership experience, especially in consumer-facing organisations, and any relevant experience in events. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the arts and how you can enhance customer experience through digital and data strategies. Let us know why you're the perfect fit for Frieze!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage teams and projects effectively. We love numbers and results, so don’t shy away from sharing how you've driven growth and efficiency in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Frieze team!
How to prepare for a job interview at IMG LIVE
✨Know Your Digital Landscape
Familiarise yourself with Frieze's digital platforms and audience data management. Be ready to discuss how you can enhance customer experience through these channels, showcasing your understanding of the current trends in digital operations.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in consumer-facing organisations. Think about times when you've successfully managed teams through change and how you maintained control while scaling operations.
✨Demonstrate Cross-Border Experience
If you've worked across different markets, particularly in the UK and US, be sure to share those experiences. Discuss how cultural differences influenced your approach and how you adapted strategies to meet diverse audience needs.
✨Be Ready for Creative Problem-Solving
Frieze values innovative thinking, so come prepared with ideas on how digital and data can drive new business opportunities. Think outside the box and be ready to voice your opinions on potential improvements or new initiatives.
