At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues across various entertainment businesses.
- Company: Join a leading entertainment agency with a vibrant and inclusive culture.
- Benefits: Gain valuable experience, flexible hours, and a chance to work in a dynamic environment.
- Other info: 12-month contract with opportunities for growth and learning in a fast-paced setting.
- Why this job: Be part of an exciting industry while enhancing your IT skills and making a real impact.
- Qualifications: Basic IT support experience and a passion for technology in the entertainment sector.
The predicted salary is between 30000 - 40000 € per year.
WME is seeking an IT Support Engineer to support WME Group EMEA. This role will work across the agency’s businesses, including WME, 160/190, IMG Models, IMG Licensing, Done and Dusted.
You should be a strategic, thoughtful and savvy IT professional with a background in and passion for the entertainment industries. You must be detail-oriented, willing to do the work, possess exceptional relationship-building skills, and enjoy working in a highly iterative, agile and fast-paced environment. Must be flexible and able to move quickly from one subject to another. The role will report to WME’s IT Manager based in London (EMEA). Please note this is a 12 month Fixed-Term Contract.
Responsibilities- Monitor the Helpdesk system for incoming incidents and service requests, ensuring all issues are accurately logged, tracked, and documented.
- Provide effective end-user computing support across a range of business units, delivering support both remotely and on-site to troubleshoot hardware, software, and connectivity issues.
- Work collaboratively with other IT team members and wider teams to support projects and ongoing IT operations.
- Maintain flexibility in working hours, including early starts, late finishes, and rotating schedules, in line with business requirements.
- Adhere to and support the enforcement of all information security policies and procedures.
- Assist with basic server administration tasks and support network connectivity where required.
- Support the deployment and day-to-day use of new technologies introduced to meet business needs.
- Communicate clearly and professionally with users at all levels, demonstrating the ability to work independently when required.
- Manage multiple tasks effectively while maintaining a calm, flexible, and customer-focused approach.
- Proactively identify opportunities to improve support processes, documentation, and user guidance.
- Provide IT support across multiple locations as required.
- Working knowledge of ITIL principles and experience using ITSM tools for incident, and requests.
- Familiar with enterprise imaging and deployment tools (e.g. Intune, Windows 11).
- Background in Level 1 IT Support.
- Administer and support the Microsoft Office / Microsoft 365 productivity suite.
- Experience with Microsoft Azure Active Directory and Microsoft 365 Admin, including user and access management.
- Enterprise experience deploying, managing, and supporting Windows, macOS, and iOS environments.
- Enterprise-level AV administration and support.
- Set up and support mobile devices and desktop telephony.
WME is an equal opportunity employer committed to a diverse and inclusive work environment.
IT Support Engineer (12M FTC) employer: IMG LIVE
WME is an exceptional employer, offering a dynamic work environment in the heart of London’s Chiswick Park. With a strong focus on employee growth and development, we provide opportunities for IT professionals to thrive in the fast-paced entertainment industry while enjoying a collaborative culture that values diversity and inclusion. Our commitment to flexible working hours and innovative technology ensures that our team members can adapt and excel in their roles, making WME a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (12M FTC)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since this role is in the entertainment sector. Be ready to discuss how your skills align with their needs and show off your passion for IT support.
✨Tip Number 3
Practice your problem-solving skills! Since you'll be troubleshooting various issues, consider running through common scenarios or even setting up a mock helpdesk situation with friends. This will help you think on your feet during the real deal.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows you're serious about joining us and helps us keep track of your application more efficiently.
We think you need these skills to ace IT Support Engineer (12M FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with ITIL principles, Microsoft 365, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT and the entertainment industry, and explain why you’re the perfect fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for someone who can think on their feet and handle multiple tasks while keeping a cool head. Let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at IMG LIVE
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around ITIL principles and ITSM tools. Be ready to discuss your experience with Microsoft 365, Azure Active Directory, and any enterprise imaging tools you've used. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT issues in the past. Think about specific incidents where you provided support, whether remotely or on-site. Highlight your ability to stay calm under pressure and how you managed multiple tasks while keeping a customer-focused approach.
✨Demonstrate Your Flexibility
Since this role requires flexibility in working hours and adapting to various tasks, be ready to discuss how you've successfully navigated similar situations before. Share instances where you had to quickly switch gears or adapt to new technologies, showing that you thrive in fast-paced environments.
✨Communicate Like a Pro
Effective communication is key in IT support. Practice explaining complex technical concepts in simple terms, as you'll need to interact with users at all levels. During the interview, focus on your relationship-building skills and how you ensure clear, professional communication with colleagues and clients alike.
