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- Tasks: Lead and transform a global Technical Operations Centre for premium live broadcast services.
- Company: IMG powers sports passion globally, working with top clients like The Premier League and Major League Soccer.
- Benefits: Enjoy health insurance, wellness programs, holiday entitlement, and tickets to sporting events.
- Why this job: Join a dynamic team focused on innovation in live broadcasting and make an impact in the sports industry.
- Qualifications: 5-7+ years in technical leadership, strong knowledge of broadcast workflows, and excellent communication skills.
- Other info: Hybrid role with international travel; office located in London.
The predicted salary is between 48000 - 84000 £ per year.
At IMG, our Studios business uses content and technology to power the world's passion for sport, working with global clients including The Premier League, The R&A, DP World Tour, Euroleague Basketball, and Major League Soccer. We've built Europe's best-connected broadcast centre at Stockley Park, London, distributing 35,000 hours of content globally and creating some of the world's best sporting coverage. Our facilities include four broadcast studios, fifty edit suites, and a multitude of radio, podcast, dubbing, and VFX facilities, with specialisms in remote production and carbon reduction thanks to our Green to Screen initiative.
Cingularity is a highly specialised global fibre network provider enabling premium live broadcast TV transmission. Our obsession with quality, performance, and network resilience has allowed us to deliver services for companies including Amazon Prime, Warner Brothers Discovery, and ATP Media. Cingularity was acquired by IMG Media in September 2022 to enhance IMG’s remote production capabilities through a hybrid model of fibre, satellite, cloud, and IP.
We are seeking a Head of TOC to lead and transform Cingularity's 24/7 global Technical Operations Centre (TOC) into a world-class operation, ensuring flawless delivery of premium live broadcast services and fostering innovation. The role involves managing all video and network services across global networks, maintaining high standards of quality, performance, and resilience. You will drive process improvements, optimize operations, and support growth and evolving service needs for both video and network services.
Please Note:
- The role is hybrid, with time split between the office and home.
- Primary office located at 28 Hanbury Street, London, E1 6QR.
- International travel required at least once a year.
Key Responsibilities:
- Operational Leadership & Team Management: Manage and mentor the TOC Network Engineers, oversee daily operations, staffing, training, and HR processes.
- Service Delivery & Quality Assurance: Ensure flawless live transmissions, exceed client expectations, manage service bookings, and develop performance metrics.
- Technical Oversight & Incident Management: Lead troubleshooting, incident analysis, develop disaster recovery plans, and participate in complex technical discussions.
- Process Optimization & Documentation: Review and improve workflows, maintain documentation, and ensure change management adherence.
- Technology Strategy & Implementation: Contribute to long-term technical planning, evaluate new technologies, oversee implementation, and collaborate on system architecture.
- Vendor & Partner Management: Work with external vendors to resolve issues and evaluate new solutions.
- Monitoring & Reporting: Use monitoring tools to proactively identify issues and develop reporting systems for clients.
Candidate Strengths:
- 5-7+ years in a technical leadership role within a 24/7 broadcast or NOC environment.
- Strong knowledge of broadcast workflows, video/audio encoding, transmission, routing, TCP/IP networking.
- Leadership skills, strategic thinking, performance management.
- Excellent communication, problem-solving, and data-driven decision-making skills.
- Operational process development experience.
- Proficiency with Office 365 or G-Suite, especially Excel/Sheets.
- Flexibility for unsociable hours and managing live broadcast pressures.
Preferred Qualifications:
- Experience with Net Insight MSR platform, routing protocols (OSPF, BGP), fibre optics.
- Knowledge of Windows, Linux, MacOS, booking and automation systems.
- Degree in engineering, telecommunications, or related field.
- Python scripting skills.
Our Vision & Values: Power the World’s Passion for Sport. Be Vital. Work as one. We are BOLD, PASSIONATE, DYNAMIC, AUTHENTIC, and UNITED in pursuit of excellence.
Benefits:
- Health, dental, life insurance, pension, wellness programs, and more.
- Holiday entitlement, travel schemes, subsidised meals, and tickets to sporting events.
The Process: Application review, interviews (virtual and in-person), and notifications of success or non-success.
About Us: IMG is a global sports marketing leader working with top federations and brands, part of TKO Group Holdings, Inc.
Head of TOC, Cingularity employer: IMG LIVE
Contact Detail:
IMG LIVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of TOC, Cingularity
✨Tip Number 1
Familiarise yourself with the latest trends in broadcast technology and network operations. Understanding the nuances of video/audio encoding and TCP/IP networking will give you an edge during discussions and interviews.
✨Tip Number 2
Network with professionals in the broadcast and telecommunications industry. Attend relevant events or webinars to connect with potential colleagues and learn more about the challenges they face, which can help you tailor your approach.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully managed teams or projects under pressure. Highlighting your ability to mentor and develop others will resonate well with the hiring team.
✨Tip Number 4
Prepare for technical discussions by brushing up on your knowledge of routing protocols like OSPF and BGP, as well as any experience with platforms like Net Insight MSR. This will demonstrate your readiness for the role's technical demands.
We think you need these skills to ace Head of TOC, Cingularity
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical leadership, particularly within a broadcast or NOC environment. Emphasise your knowledge of broadcast workflows and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and technology. Discuss how your skills align with the responsibilities of the Head of TOC role and provide examples of past successes in similar positions.
Highlight Leadership Experience: In your application, focus on your leadership skills and experience managing teams. Provide specific examples of how you've mentored staff, improved processes, or led successful projects in a high-pressure environment.
Showcase Technical Proficiency: Detail your technical skills, especially those related to video/audio encoding, TCP/IP networking, and any relevant software or platforms like Net Insight MSR. Mention any scripting skills, such as Python, that could set you apart from other candidates.
How to prepare for a job interview at IMG LIVE
✨Showcase Your Technical Expertise
As the Head of TOC, you'll need to demonstrate a strong understanding of broadcast workflows and networking. Be prepared to discuss your experience with video/audio encoding, TCP/IP networking, and any relevant technologies you've worked with, such as the Net Insight MSR platform.
✨Emphasise Leadership Skills
This role requires excellent leadership and team management abilities. Share examples of how you've successfully managed teams in high-pressure environments, mentored staff, and driven performance improvements in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle incidents. Prepare to discuss specific situations where you've led troubleshooting efforts or developed disaster recovery plans, highlighting your strategic thinking and data-driven decision-making.
✨Align with Company Values
Familiarise yourself with Cingularity's vision and values. During the interview, express how your personal values align with theirs, particularly around being bold, passionate, and dynamic. This will show your commitment to their mission of powering the world's passion for sport.
