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- Tasks: Lead digital platforms and data management to enhance customer experience at Frieze.
- Company: Frieze, a dynamic arts organisation with a focus on innovation.
- Benefits: Competitive salary, leadership opportunities, and a vibrant work culture.
- Why this job: Shape the future of customer engagement in the arts while driving impactful change.
- Qualifications: Proven leadership in consumer-facing roles, preferably in events, with a passion for the arts.
- Other info: Join a fast-paced environment with opportunities for growth and collaboration.
The predicted salary is between 72000 - 108000 £ per year.
The Chief Operations Officer works closely with the CEO, Frieze management team and the Mari Group.
- Manage Director of Digital and Head of Data and their associated teams that are responsible for all Frieze customer facing digital platforms and audience data management and insight.
- Ensure overall resilience and security of platforms in partnerships with the Mari central team.
- Work closely with wider Frieze business to ensure that customer facing platforms and processes meet the needs of our audience and demonstrate the highest quality in customer experience.
- Ensure business priorities are managed in a transparent way through a digital roadmap and that key projects are delivered to time and budget.
- Identify opportunities for digital and data to improve customer experience for existing Frieze products as well as new business development opportunities where digital and data can support the growth of the business.
A COO with significant leadership experience in a consumer facing organisation. Experience within events preferred though not disqualifying.
- Strong interest in the arts and the brand would be an advantage.
- Experience of working cross borders is helpful, particularly in the UK and US.
- A strong change manager, who can demonstrate that they have developed scalable and efficient teams, processes and systems as a business has grown whilst maintaining day-to-day control.
- Experience working in fast moving growth organisations.
- Strong leadership and influencing skills across all areas of a business.
- Proven communicator who is clear and concise and empathetic.
- Voices an opinion and makes creative suggestions.
- Team player.
- Takes responsibility and follows through on commitments/decisions made.
- Good record for hiring and retaining quality staff.
- Open to criticism and feedback - wants to learn and constantly improve.
Chief Operations Officer, Frieze employer: IMG LIVE
Contact Detail:
IMG LIVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operations Officer, Frieze
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Frieze. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving change. Use specific examples that demonstrate how you've improved processes or customer experiences in previous roles.
✨Tip Number 3
Be prepared for interviews by researching Frieze and its digital platforms. Understand their audience and think about how you can contribute to enhancing their customer experience. Bring fresh ideas to the table that align with their goals!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Frieze team. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Chief Operations Officer, Frieze
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Chief Operations Officer. Highlight your leadership experience, especially in consumer-facing organisations, and don’t forget to mention any relevant experience in events or the arts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the arts and how your skills can enhance Frieze's customer experience. Be clear, concise, and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage teams and projects effectively. Use metrics where possible to show how you’ve contributed to business growth.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Frieze team!
How to prepare for a job interview at IMG LIVE
✨Know Your Digital Landscape
Familiarise yourself with Frieze's digital platforms and customer engagement strategies. Be ready to discuss how your experience aligns with their needs, especially in managing digital teams and enhancing customer experiences.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, particularly in fast-paced environments. Discuss how you've successfully managed change and built scalable teams, as this will resonate well with the expectations for a COO.
✨Demonstrate Your Passion for the Arts
Express your interest in the arts and how it connects to Frieze's mission. Share any relevant experiences or insights that showcase your understanding of the brand and its audience, which can set you apart from other candidates.
✨Be Ready for Cross-Border Discussions
Since experience working across borders is beneficial, prepare to talk about your international experience, particularly in the UK and US. Highlight how this has shaped your approach to operations and customer engagement in diverse markets.
