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For Companies At a Glance
- Tasks: Be the friendly voice for customers seeking travel insurance and handle inquiries with professionalism.
- Company: Join IMG, a leading global medical insurance provider dedicated to customer care.
- Benefits: Enjoy flexible hybrid working, 22 days holiday plus bank holidays, and surprise perks.
- Why this job: Thrive in a supportive environment that promotes growth and values your contributions.
- Qualifications: Excellent communication skills and attention to detail; call centre experience is a bonus.
- Other info: This role offers a pathway to career development and internal promotions.
The predicted salary is between 23500 - 24000 £ per year.
Hours
37.5 hours per week, Monday to Friday
Working Pattern
Office-based: Monday to Wednesday (Cardiff City Centre)
Work from home: Thursday & Friday
About The Role
We’re looking for a Sales Support Administrator to join our friendly and customer-focused team. In this role, you’ll play a key part in delivering outstanding service to our members, supporting them with travel insurance quotes, renewals, policy amendments, and cancellations.
You’ll be confident handling customer queries across multiple channels, processing payments securely, and ensuring customers feel informed and supported at every stage of their journey.
This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and values a healthy balance between office collaboration and home working.
Key Responsibilities
- Manage amendments and cancellations to existing travel insurance policies from request through to completion, accurately updating client systems
- Understand customer needs by asking the right questions and providing clear, accurate quotes and product information
- Handle inbound calls in line with service level targets, keeping abandoned calls to a minimum
- Process card payments securely using our approved call systems
- Respond to client mailbox enquiries, ensuring all emails are actioned within 2 business days
- Support customers via live chat, providing real-time assistance alongside other communication channels
- Carry out additional administrative and policy-related tasks as required by your line manager.
What We’re Looking For
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong customer service skills, both over the phone and in writing
- Excellent attention to detail
- Ability to work independently with minimal supervision
- Strong verbal and written communication skills
- Ability to prioritise workloads and adapt to changing team needs
- Previous call centre experience
- Previous administrative experience
Why Join Us?
- Hybrid working model offering flexibility and work-life balance
- Modern Cardiff City Centre office location
- Competitive salary with full-time, stable hours
- Supportive team environment with ongoing training
- Opportunity to build valuable experience in financial services and customer support.
If you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you.
Apply today and take the next step in your career.
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Sales Support Administrator employer: IMG (International Medical Group)
Contact Detail:
IMG (International Medical Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly travel insurance. Understanding common terms and processes will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being articulate and friendly is key. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research IMG and its values thoroughly. Knowing about their commitment to customer service and employee development can help you align your answers with their culture during the interview process.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Sales Support Administrator role, which can give you an edge in your application.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or administrative roles. Emphasise any previous call centre or live chat experience, as this is a bonus for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your excellent communication skills and attention to detail. Mention why you are excited about the opportunity at IMG and how your skills align with their needs.
Highlight Relevant Skills: In your application, clearly outline your written and verbal communication skills. Provide examples of how you've successfully handled customer inquiries or processed payments in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Sales Support Administrator role.
How to prepare for a job interview at IMG (International Medical Group)
✨Showcase Your Communication Skills
As a Sales Support Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice answering common questions clearly and concisely, and consider how you can convey complex information simply.
✨Highlight Your Attention to Detail
This role requires sharp attention to detail, especially when processing payments and handling customer inquiries. Bring examples from your past experiences where your attention to detail made a difference, whether in previous jobs or academic settings.
✨Demonstrate Customer Service Experience
If you've worked in call centres or have experience in customer service, be ready to discuss specific situations where you provided exceptional support. Highlight any metrics or feedback that showcase your ability to enhance customer satisfaction.
✨Prepare for Role-Playing Scenarios
Interviews for sales support roles often include role-playing exercises. Be ready to engage in a mock call or chat scenario where you’ll need to handle a customer inquiry. Practising these scenarios beforehand can help you feel more confident and perform better.