Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and resolve complaints while driving quality improvements across the business.
- Company: Join IMG, a leading global medical insurance provider with a focus on quality and customer trust.
- Benefits: Enjoy a competitive salary, hybrid work options, generous holiday, and career development support.
- Why this job: Make a real impact on customer experiences in a mission-driven organisation.
- Qualifications: 3+ years in a regulated insurance environment with strong communication and analytical skills.
- Other info: Be part of a diverse team that values innovation and collaboration.
The predicted salary is between 30000 - 33000 ÂŁ per year.
Salary: £30,000 – £33,000
Location: Hybrid or Fully Remote
Hours: 37.5 hours per week (Monday–Friday, between 08:00–20:00)
About IMG
As one of the world’s leading International Medical Insurance providers, IMG supports individuals and organisations of all sizes across the globe. Every second of every day, our products deliver Global Peace of Mind® to people travelling, living, or working internationally—whether for a short trip or a long‑term adventure. At IMG, quality, fairness, and customer trust sit at the heart of everything we do.
About the Role
We’re seeking an experienced and motivated Global Quality Assurance Specialist to join our Global Quality & Process Improvement Team. In this role, you’ll work closely with Global Quality Leadership to ensure the highest standards of complaint, appeal, and escalation handling across the business—meeting all client, policy, and regulatory requirements. You’ll take ownership of complex and regulated complaints, support enterprise‑wide quality and process improvement initiatives, and play a key role in shaping how we deliver outstanding service to our customers worldwide. If you enjoy working in a regulated environment, thrive on problem‑solving, and want to make a meaningful impact on customer outcomes, this could be the perfect next step in your career.
What You’ll Be Doing
- Manage and resolve complaints across the business, including FCA, ICB, and DOI regulated cases
- Review, log, acknowledge, and resolve complaints in line with regulatory standards
- Handle complex, escalated, and regulated complaints, escalating appropriately to Global Quality Leadership
- Prepare and submit Financial Ombudsman Service (FOS) and other regulatory file requests
- Review appeals and complaint escalations through to resolution
- Conduct quality checks, audits, and case reviews, reporting insights and trends to leadership
- Collaborate with Operations and Claims teams to drive service quality and performance improvements
- Use customer feedback and technology to enhance customer journeys
- Communicate service delivery issues, training needs, and emerging risks to the Global Quality Team Leader
- Support the development of quality, compliance, and performance metrics
- Share insights and recommendations to improve processes and training across the enterprise
Essential Experience & Skills
- Minimum 3 years’ experience in a regulated insurance environment (claims, complaints, or customer service)
- Excellent written and verbal communication skills
- Strong analytical mindset with the ability to identify trends and drive data‑led decisions
- High attention to detail and ability to follow complex instructions
- Confident, customer‑focused communicator with strong interpersonal skills
- Self‑motivated, enthusiastic, and proactive with a “can‑do” attitude
- Strong organisational skills with the ability to prioritise and perform under pressure
- Working knowledge of Microsoft Word, Outlook, and Excel
Desirable Experience
- Complaints handling experience in a regulated environment
- Exposure to appeals, complex case reviews, or quality auditing
- Claims adjustment experience
- Knowledge of medical coding (ICD‑10, CPT)
- Understanding of regulatory requirements such as GDPR, HIPAA, Consumer Duty, Treating Customers Fairly
- Experience supporting vulnerable customers and adapting communication to their needs
Why Join IMG?
- Competitive salary of £30,000 – £33,000
- Hybrid or fully remote working options
- 22 days holiday plus 8 bank holidays (increasing up to 30 days)
- Birthday and Christmas Eve off
- Career development support and employee recognition awards
- Summer and holiday parties, plus surprise perks such as concert tickets
- A diverse, inclusive, and globally connected team
- The opportunity to influence quality, shape processes, and drive meaningful change
Ready to Build Something Extraordinary? This is your opportunity to help shape global quality standards, improve customer experiences, and make a real impact in a mission‑driven organisation that values innovation, collaboration, and bold thinking. Apply now and take the next step in your career with IMG.
Quality Assurance Specialist in Redhill employer: IMG (International Medical Group)
Contact Detail:
IMG (International Medical Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Specialist in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality assurance. Think about your past experiences and how they relate to the role. We want you to shine, so rehearse your answers and be ready to showcase your skills!
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values. At StudySmarter, we believe in finding a workplace that resonates with you. Check out our website for roles that excite you and fit your career goals.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Quality Assurance Specialist in Redhill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Assurance Specialist role. Highlight your experience in regulated environments and any specific skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role requires excellent written communication, ensure your application is clear and concise. Use professional language but let your personality shine through. We love a confident communicator who can engage effectively with customers and colleagues alike!
Highlight Relevant Experience: Don’t forget to emphasise your experience with complaints handling and quality assurance. If you've worked with regulatory standards before, make it known! We’re looking for someone who can hit the ground running and make an impact from day one.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at IMG!
How to prepare for a job interview at IMG (International Medical Group)
✨Know Your Regulations
Familiarise yourself with the regulatory standards relevant to the role, such as FCA and GDPR. Being able to discuss these regulations confidently will show that you understand the importance of compliance in quality assurance.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully managed complex complaints or escalations. Highlight your analytical mindset and how you identified trends to improve processes—this is key for a Quality Assurance Specialist.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent communication skills are essential for this role, consider doing mock interviews with a friend to refine your verbal communication and ensure you can convey your ideas effectively.
✨Demonstrate Customer Focus
Be ready to discuss how you've adapted your communication style to meet the needs of different customers, especially vulnerable ones. This shows that you not only understand the technical aspects of the role but also value customer trust and satisfaction.