Medical Director in Redhill

Become Our New Medical Director at IMG

Location: Preferably near Redhill (London), Cardiff (Wales) — Hybrid

Travel: Periodic international travel to medical & operational hubs

Make a global impact with IMG. As one of the world’s leading international medical insurance and assistance organizations, IMG supports individuals, families, and organizations across the globe—delivering true global peace of mind® every day. We’re expanding our clinical leadership team and seeking a hands‑on Medical Director to support the Group Chief Medical Officer (CMO) in delivering safe, timely, and compassionate care across our diverse, worldwide operations.

This is a dynamic, clinical leadership role at the heart of international assistance, aviation & travel medicine, and medical/health insurance—perfect for a physician who thrives on complex case management, clear decision‑making, and meaningful cross‑border collaboration.

What You’ll Do

• Be a clinical leader, end to end: Actively participate in case management at all levels, including documentation and clinical decision‑making both in‑hours and on‑call. Provide clear guidance to nursing, medical, operations, and client teams, escalating to the Group CMO where appropriate. Assume direct responsibility for the clinical aspects of patient transfers during your on‑call periods.
• Shape World‑class Insurance Solutions: Advise commercial and underwriting teams on medical risk for new products and existing books of business. Review individual cases for plan wording compliance and possible exclusions. Determine medical necessity and customary/reasonable practice in live cases and precertification. Assist the CMO in gathering clinical information for complex case investigations.
• Deliver Exceptional Assistance Services: Support global nursing teams with remote patient management. Guide safe, timely interventions in line with members’ coverage. Liaise with patients, families, treating teams, suppliers, and agencies to coordinate safe transfers. Maintain clear, timely documentation and direction for colleagues in Operations and Medical units. Help maintain clinically robust commercial transfer services (primarily UK‑based; potential to expand). Determine when a patient’s condition warrants evacuation or other benefits. Support fraud detection efforts in collaboration with clinical and business teams. Maintain situational oversight of high‑profile cases and active transfers during office hours and when on call. Guide nursing teams in initial management, rehabilitation, and return‑to‑work planning for members injured or ill while working abroad. Provide clinical input and oversight to our field case manager network.
• Drive Governance & Clinical Quality: Champion the enterprise‑wide clinical quality improvement program. Provide clinical input to root cause analyses of incidents/near misses. Escalate any clinical quality/safety concerns to the CMO promptly. Attend clinical governance committee meetings in the CMO’s absence. Join routine supplier/network management meetings with Operations, Networks, and Medical teams. Advise on the operational capabilities of current/prospective providers. Assist with issue investigations related to air/ground ambulance, hospitals, and other networks.

Core hours: 35 hours/week. Typical schedule 9:00–17:00 (flex to 8:00–16:00 when coordinated for core coverage). On‑call: 1 in 3 (currently two weeks every six), handling referrals from 17:00–09:00 GMT and weekends. On‑call is in addition to contracted hours.

Where you’ll work: Our medical and operational teams are based across the US, UK, and internationally. Proximity to Redhill (London), Cardiff (Wales) is preferred. The role includes periodic international travel as new services and products are developed.

What You’ll Bring:

• Medical degree and active license.
• Specialty background suited to travel/assistance/acute care, e.g., Emergency Medicine, Internal Medicine, Critical Care, Aviation Medicine.
• Proven experience in complex case management, decisive clinical communication, and multidisciplinary collaboration.
• Confidence working across time zones with concise documentation and escalations.
• Experience with insurance medicine, utilization review, or medical assistance—nice to have.

What We Offer:

• Hybrid working options
• Clear internal promotion pathways
• Diverse & inclusive culture
• Birthday day off + Christmas Eve off
• 22 days annual leave + 8 bank holidays (rising to 30 days)
• Employee of the Month/Year awards
• 2 paid volunteer days each year

Why IMG? Every second of every day, travellers, expatriates, frequent flyers, and globally mobile families rely on IMG to safeguard what matters most. You’ll join a team of experienced, innovative, and dedicated professionals—where you can learn, lead, and grow. Whether you’re kick‑starting or re‑igniting your career, this is a rare chance to make a global clinical impact. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.