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- Tasks: Support clients with medical coordination and ensure compassionate care.
- Company: Global organisation dedicated to helping people in vulnerable moments.
- Benefits: Hybrid working, 22 days holiday, birthday off, and surprise rewards.
- Why this job: Make a real impact on people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 25000 - 26000 £ per year.
Do you thrive in fast‑paced environments where you can make a real difference in people’s lives? Are you empathetic, organised, and confident communicating with individuals from all walks of life? If so, you could be the Case Manager we’re looking for. In this role, you will coordinate medical care and assistance for insured clients worldwide. Whether helping someone access treatment abroad or arranging a safe journey home, you’ll ensure each case is handled with compassion, urgency, and professionalism.
What You’ll Do
- Support Clients with Compassion
- Assist insured clients with medical coordination, handling losses, or arranging repatriation
- Deliver exceptional customer service to clients, relatives, and internal teams
- Respond to enquiries with empathy, clarity, and professionalism
- Coordinate Medical Care & Logistics
- Work closely with our Medical Department to ensure appropriate treatment
- Obtain medical reports, arrange medical care, and facilitate authorisations
- Manage all logistics relating to client movement and welfare
- Ensure Accurate Case Management
- Document all interactions clearly and accurately
- Conduct frequent case reviews to ensure compliance and quality
- Close cases with accurate final reserves and ensure all key information is captured early
- Collaborate & Lead Within the Team
- Act as the initial escalation point for Case Administrators
- Support, guide, and oversee ongoing case work
- Liaise directly with clients regarding updates or concerns
- Escalate VIP, press‑sensitive, contentious, or high‑risk cases to management
- Deliver Operational Excellence
- Meet SLA targets, KPIs, and internal service standards
- Identify system issues or improvement opportunities
- Support the wider Operations Department in achieving goals
- Take on additional tasks as assigned by leadership
What You Bring
- Essential Skills
- Fluent spoken and written English
- Customer service experience (any sector)
- Clear, professional communication skills
- Ability to remain empathetic and composed in challenging situations
- Preferred Skills
- Proficiency in Microsoft Word & Outlook
- Strong organisational and prioritisation skills
- Ability to work under pressure in a close‑knit team
- Additional languages (a strong advantage)
Why You’ll Love Working With Us
- A meaningful role helping people during vulnerable moments
- Supportive, collaborative Operations Team
- Career development opportunities in global medical assistance
- A culture built on care, professionalism, and service excellence
Shift Pattern
- This is a 24/7 operation, with shifts between 08:00–20:30.
- 7.5‑hour shifts (37.5 hours per week)
- 1‑hour unpaid lunch
- Weekend rotation: typically 1 in every 3 weekends
What We Offer
- Hybrid working options
- Internal promotion pathways
- Diverse & inclusive workplace
- Birthday day off + Christmas Eve off
- 22 days holiday [FTE - DEPENDS ON SHIFT PATTERN] + 8 bank holidays (increasing to 30 days with tenure)
- Summer & Christmas parties
- Surprise rewards (yes… even Beyoncé tickets!)
- Employee of the Month & Year awards
- 2 paid volunteer days per year
Ready to Build a Career with Purpose? If you’re compassionate, detail‑oriented, and motivated by helping others, this is your chance to join a global organisation where your work truly matters. Apply today and make a real impact — one case at a time.
Case Manager in Redhill employer: IMG (International Medical Group)
Contact Detail:
IMG (International Medical Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Case Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to empathy and case management. We recommend role-playing with a friend to get comfortable with your responses and showcase your communication skills.
✨Tip Number 3
Showcase your customer service experience! During interviews, share specific examples of how you've handled challenging situations with compassion and professionalism. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Case Manager in Redhill
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your empathy shine through. Share experiences where you've helped others or made a difference in their lives. We want to see that you genuinely care about supporting clients during vulnerable moments.
Be Clear and Professional: Use clear and professional language in your application. Remember, communication is key in this role! Make sure your writing is easy to read and free of jargon, so we can see your strong communication skills right from the start.
Highlight Your Organisational Skills: As a Case Manager, you'll need to juggle multiple tasks. In your application, mention any relevant experience that showcases your organisational abilities. We love seeing how you prioritise and manage your workload effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at IMG (International Medical Group)
✨Show Your Empathy
As a Case Manager, empathy is key. During the interview, share specific examples of how you've helped others in challenging situations. This will demonstrate your ability to connect with clients and handle sensitive cases with care.
✨Know the Role Inside Out
Familiarise yourself with the job description and responsibilities. Be ready to discuss how your skills align with the requirements, especially around medical coordination and customer service. This shows you're not just interested, but genuinely prepared.
✨Demonstrate Organisational Skills
Since the role requires strong organisational abilities, prepare to talk about how you manage multiple tasks or cases simultaneously. Use real-life examples to illustrate your prioritisation skills and how you stay composed under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team dynamics or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.