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- Tasks: Coordinate medical care and support clients with compassion in a fast-paced environment.
- Company: Join a global leader in medical insurance with a culture of care.
- Benefits: Competitive salary, hybrid working, 22 days holiday, and surprise rewards.
- Other info: Career development opportunities and a supportive team environment.
- Why this job: Make a real impact by helping people during vulnerable moments.
- Qualifications: Fluent English, customer service experience, and strong communication skills.
The predicted salary is between 25000 - 26000 £ per year.
Salary: £25,000 – £26,000 per year
Do you thrive in fast‑paced environments where you can make a real difference in people’s lives? Join a Global Leader in Medical Insurance as a Case Manager at IMG. In this role, you'll coordinate medical care and assistance for insured clients worldwide. Whether helping someone access treatment abroad or arranging a safe journey home, you’ll ensure each case is handled with compassion, urgency, and professionalism.
What You’ll Do
- Support Clients with Compassion
- Assist insured clients with medical coordination, handling losses, or arranging repatriation.
- Deliver exceptional customer service to clients, relatives, and internal teams.
- Respond to enquiries with empathy, clarity, and professionalism.
- Coordinate Medical Care & Logistics
- Work closely with our Medical Department to ensure appropriate treatment.
- Obtain medical reports, arrange medical care, and facilitate authorisations.
- Manage all logistics relating to client movement and welfare.
- Ensure Accurate Case Management
- Document all interactions clearly and accurately.
- Conduct frequent case reviews to ensure compliance and quality.
- Close cases with accurate final reserves and ensure all key information is captured early.
- Collaborate & Lead Within the Team
- Act as the initial escalation point for Case Administrators.
- Support, guide, and oversee ongoing case work.
- Liaise directly with clients regarding updates or concerns.
- Escalate VIP, press-sensitive, contentious, or high‑risk cases to management.
- Deliver Operational Excellence
- Meet SLA targets, KPIs, and internal service standards.
- Identify system issues or improvement opportunities.
- Support the wider Operations Department in achieving goals.
- Take on additional tasks as assigned by leadership.
What You Bring
- Essential Skills
- Fluent spoken and written English
- Customer service experience (any sector)
- Clear, professional communication skills
- Ability to remain empathetic and composed in challenging situations
- Preferred Skills
- Proficiency in Microsoft Word & Outlook
- Strong organisational and prioritisation skills
- Ability to work under pressure in a close‑knit team
- Additional languages (a strong advantage)
Why You’ll Love Working With Us
- A meaningful role helping people during vulnerable moments
- Supportive, collaborative Operations Team
- Career development opportunities in global medical assistance
- A culture built on care, professionalism, and service excellence
Shift Pattern
This is a 24/7 operation, with shifts between 08:00–20:30. 7.5‑hour shifts (37.5 hours per week) 1‑hour unpaid lunch Weekend rotation: typically 1 in every 3 weekends
What We Offer
- Hybrid working options
- Internal promotion pathways
- Diverse & inclusive workplace
- Birthday day off + Christmas Eve off
- 22 days holiday [FTE - DEPENDS ON SHIFT PATTERN] + 8 bank holidays (increasing to 30 days with tenure)
- Summer & Christmas parties
- Surprise rewards (yes… even Beyoncé tickets!)
- Employee of the Month & Year awards
- 2 paid volunteer days per year
Ready to Build a Career with Purpose? If you’re compassionate, detail‑oriented, and motivated by helping others, this is your chance to join a global organisation where your work truly matters. Apply today and make a real impact — one case at a time.
Assistance Case Manager in Redhill employer: IMG (International Medical Group)
Contact Detail:
IMG (International Medical Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistance Case Manager in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the medical insurance field, attend industry events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to case management. Think about how you’d handle challenging situations with clients and be ready to share your experiences. We want to see your empathy and professionalism shine through!
✨Tip Number 3
Showcase your customer service skills! In your conversations, highlight times when you’ve gone above and beyond for clients. This role is all about compassion and support, so let that passion come across in every interaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a difference in people’s lives.
We think you need these skills to ace Assistance Case Manager in Redhill
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your empathetic side! Share experiences where you've helped others, especially in challenging situations. This role is all about making a difference, so highlight your passion for supporting clients.
Be Clear and Professional: When writing your application, keep it clear and professional. Use straightforward language and structure your thoughts well. We want to see that you can communicate effectively, just like you would with our clients.
Highlight Relevant Experience: Make sure to showcase any customer service experience you have, even if it's from a different sector. We value skills that translate well into this role, so connect the dots for us and show how your background fits!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at IMG (International Medical Group)
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Case Manager. Familiarise yourself with the key tasks like coordinating medical care and providing exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role involves supporting clients during vulnerable moments, be prepared to discuss how you've demonstrated empathy in past experiences. Share specific examples where you handled challenging situations with compassion and professionalism, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of examples from your previous roles where you successfully managed logistics or resolved conflicts. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values.