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- Tasks: Manage data quality and operational reporting to support global medical insurance.
- Company: Join IMG, a leader in international medical insurance with a supportive culture.
- Benefits: Enjoy hybrid working, health plans, birthday off, and surprise rewards.
- Why this job: Make a global impact while developing your skills in a dynamic environment.
- Qualifications: Strong data management skills and proficiency in Excel and reporting tools.
- Other info: Diverse culture with internal promotion opportunities and expert training.
The predicted salary is between 31000 - 33800 £ per year.
Join a Global Leader in Medical Insurance. Become Our New Operations Specialist at IMG! At IMG, we’re proud to be pioneers in international medical insurance—supporting travellers, expats, businesses, and adventure-seekers every minute of every day. We’re looking for a detail-oriented and compassionate Operations Specialist to join our growing team and help us deliver peace of mind to our global members.
Location: United Kingdom
Contract Type: 37.5 hours a week, Permanent
Salary: £31,000 - £33,800 + 2% performance based bonus
What You’ll Be Doing:
- Ensure adherence to data governance principles (e.g. data accuracy, consistency, access, etc.).
- Oversee data quality checks and documentation in order to maintain accuracy of operational reporting.
- Oversee designated operational reporting, including but not limited to:
- Telephony Reporting (Volumes, Queue Time, Handle Time, etc.).
- Case/Claim Reporting (both summaries and detailed reports).
- Performance/Productivity Reporting.
- Other internal and external reports across operations.
What We’re Looking For:
- Strong data management/analysis skills.
- High degree of accuracy and attention to detail with excellent numerical skills.
- Ability to develop, implement and assess performance metrics.
- Good PC skills with a good working knowledge of the Microsoft Office suite and other applications.
- An excellent level of ability with Microsoft Excel.
- Experience and working knowledge of querying databases (MySQL, T-SQL, etc.).
- Experience and working knowledge of analytics and reporting tools (Power BI, Tableau, etc.).
- Awareness of telecoms/unified comms platforms (NICE, Genesys, etc.) and some experience of working with them would be beneficial, particularly around reporting aspects.
- Awareness of automation platforms and approaches (Power Automate, RPA, etc.) would be beneficial.
- The ability to work well both independently and as part of a team.
- The ability to follow processes and efficiently collect data in a friendly and professional manner.
- Excellent written and verbal communication skills.
- The ability to use those communications skills to train individuals, or teams internally.
- A calm, diplomatic, open and professional approach, with the ability to handle enquiries from all parties, VIPs, insured personnel and underwriters alike.
What We Offer:
- Hybrid & Remote Working Options
- Internal Promotion Opportunities
- Healthshield Cash Plan
- Diverse & Inclusive Culture
- Birthday Day Off + Christmas Eve Off
- Summer & Christmas Parties
- Surprise Rewards (Yes, even Beyoncé tickets!)
- Employee of the Month/Year Awards
Ready to Make a Global Impact? Whether you’re starting out or bringing years of experience, IMG is where your career can thrive. We’ll support your growth with expert training, a collaborative team, and opportunities to make a difference. Apply now and be part of something bigger. At IMG, we don’t just process claims—we deliver peace of mind. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Operations Specialist employer: IMG (International Medical Group)
Contact Detail:
IMG (International Medical Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IMG on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to data management and operational reporting. We recommend using the STAR method to structure your answers—it's a great way to showcase your skills and experience.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Excel, SQL, and Power BI during interviews. Bring examples of how you've used these tools to improve processes or reporting in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Operations Specialist role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Operations Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your data management skills and attention to detail. We want to see how your experience aligns with the Operations Specialist role, so don’t hold back on showcasing relevant achievements!
Show Off Your Tech Skills: Since we’re all about data accuracy and reporting, mention your proficiency in tools like Excel, SQL, and Power BI. If you’ve got experience with telecoms platforms or automation tools, make sure to include that too—it's a big plus for us!
Be Professional Yet Personable: While we appreciate professionalism, we also value a friendly approach. Use clear and concise language in your application, and let your personality shine through. Remember, we’re looking for someone who can communicate effectively with clients and team members alike!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be good to go!
How to prepare for a job interview at IMG (International Medical Group)
✨Know Your Data Inside Out
As an Operations Specialist, you'll be dealing with a lot of data. Make sure you brush up on your data management and analysis skills before the interview. Familiarise yourself with key concepts like data accuracy and performance metrics, and be ready to discuss how you've applied these in past roles.
✨Showcase Your Tech Skills
You'll need to demonstrate proficiency in tools like Excel, SQL, and Power BI. Prepare examples of how you've used these tools to create reports or dashboards. If you have experience with automation platforms, don't forget to mention that too—it could give you an edge!
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. Be prepared to explain complex data findings in a way that's easy to understand, as you'll need to liaise with various teams and clients.
✨Emphasise Teamwork and Independence
The job requires both independent work and collaboration. Think of examples from your previous experiences where you've successfully worked alone and as part of a team. Highlight your ability to manage your workload while also supporting others in achieving common goals.
