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- Tasks: Lead clinical operations and manage complex cases in a global medical insurance setting.
- Company: Join IMG, a top international medical insurance provider making a real difference.
- Benefits: Competitive salary, hybrid work, generous leave, and exciting rewards.
- Why this job: Make a global impact while advancing your career in a dynamic environment.
- Qualifications: Medical degree with experience in complex case management and multidisciplinary collaboration.
- Other info: Diverse culture with clear promotion pathways and opportunities for professional growth.
The predicted salary is between 130000 - 145000 £ per year.
Join a Global Leader in Medical Insurance as our new Medical Director at IMG.
Location: Preferably near Redhill (London), Cardiff (Wales) — Hybrid
Salary: £130,000–£145,000 + 2% performance bonus
Travel: Periodic international travel to medical & operational hubs.
Make a global impact with IMG. As one of the world’s leading international medical insurance and assistance organizations, IMG supports individuals, families, and organizations across the globe—delivering true global peace of mind® every day. We’re expanding our clinical leadership team and seeking a hands-on Medical Director to support the Group Chief Medical Officer (CMO) in delivering safe, timely, and compassionate care across our diverse, worldwide operations. This is a dynamic, clinical leadership role at the heart of international assistance, aviation & travel medicine, and medical/health insurance—perfect for a physician who thrives on complex case management, clear decision-making, and meaningful cross-border collaboration.
What You’ll Do
- Be a clinical leader, end to end: Actively participate in case management at all levels, including documentation and clinical decision-making both in-hours and on-call. Provide clear guidance to nursing, medical, operations, and client teams, escalating to the Group CMO where appropriate. Assume direct responsibility for the clinical aspects of patient transfers during your on-call periods.
- Shape World-class Insurance Solutions: Advise commercial and underwriting teams on medical risk for new products and existing books of business. Review individual cases for plan wording compliance and possible exclusions. Determine medical necessity and customary/reasonable practice in live cases and precertification. Assist the CMO in gathering clinical information for complex case investigations.
- Deliver Exceptional Assistance Services: Support global nursing teams with remote patient management. Guide safe, timely interventions in line with members’ coverage. Liaise with patients, families, treating teams, suppliers, and agencies to coordinate safe transfers. Maintain clear, timely documentation and direction for colleagues in Operations and Medical units. Help maintain clinically robust commercial transfer services (primarily UK-based; potential to expand). Determine when a patient’s condition warrants evacuation or other benefits. Support fraud detection efforts in collaboration with clinical and business teams. Maintain situational oversight of high-profile cases and active transfers during office hours and when on call.
- Support DBA & Workers’ Compensation: Guide nursing teams in initial management, rehabilitation, and return-to-work planning for members injured or ill while working abroad. Provide clinical input and oversight to our field case manager network.
- Drive Governance & Clinical Quality: Champion the enterprise-wide clinical quality improvement program. Provide clinical input to root cause analyses of incidents/near misses. Escalate any clinical quality/safety concerns to the CMO promptly. Attend clinical governance committee meetings in the CMO’s absence.
- Develop And Strengthen Our Global Network: Join routine supplier/network management meetings with Operations, Networks, and Medical teams. Advise on the operational capabilities of current/prospective providers. Assist with issue investigations related to air/ground ambulance, hospitals, and other networks.
Schedule & on-call
Core hours: 35 hours/week. Typical schedule 9:00–17:00 (flex to 8:00–16:00 when coordinated for core coverage). On-call: 1 in 3 (currently two weeks every six), handling referrals from 17:00–09:00 GMT and weekends. On-call is in addition to contracted hours.
Where you’ll work
Our medical and operational teams are based across the US, UK, and internationally. Proximity to Redhill (London), Cardiff (Wales) is preferred. The role includes periodic international travel as new services and products are developed.
What You’ll Bring
- Medical degree and active license.
- Specialty background suited to travel/assistance/acute care, e.g., Emergency Medicine, Internal Medicine, Critical Care, Aviation Medicine.
- Proven experience in complex case management, decisive clinical communication, and multidisciplinary collaboration.
- Confidence working across time zones with concise documentation and escalations.
- Experience with insurance medicine, utilization review, or medical assistance—nice to have.
What We Offer
- £130,000–£145,000 base + 2% performance bonus
- Hybrid working options
- Clear internal promotion pathways
- Diverse & inclusive culture
- Birthday day off + Christmas Eve off
- 22 days annual leave + 8 bank holidays (rising to 30 days)
- Summer & Christmas parties
- Surprise rewards (yes… sometimes even Beyoncé tickets!)
- Employee of the Month/Year awards
- 2 paid volunteer days each year
Why IMG? Every second of every day, travellers, expatriates, frequent flyers, globally mobile families rely on IMG to safeguard what matters most. You’ll join a team of experienced, innovative, and dedicated professionals—where you can learn, lead, and grow. Whether you’re kick-starting or re-igniting your career, this is a rare chance to make a global clinical impact. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Medical Director employer: IMG (International Medical Group)
Contact Detail:
IMG (International Medical Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical field and let them know you're on the lookout for a Medical Director role. You never know who might have the inside scoop on opportunities at IMG or other companies.
✨Tip Number 2
Prepare for those interviews by brushing up on your case management skills. Be ready to discuss complex cases you've handled and how you made decisions under pressure. Show us that you can lead with confidence!
✨Tip Number 3
Don’t forget to research IMG thoroughly! Understand our mission, values, and the specifics of the Medical Director role. This will help you tailor your responses and demonstrate your genuine interest in making a global impact with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Medical Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Medical Director role. Highlight your clinical leadership experience and any relevant specialties to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit for IMG. Be genuine and let your personality come through.
Showcase Your Decision-Making Skills: In your application, emphasise your experience in complex case management and decisive clinical communication. We want to see how you've navigated challenging situations and made impactful decisions in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IMG (International Medical Group)
✨Know Your Stuff
Make sure you brush up on your medical knowledge, especially in areas like travel medicine and complex case management. Be ready to discuss specific cases you've handled and how you made decisions under pressure.
✨Showcase Your Leadership Skills
As a Medical Director, you'll be leading teams and making critical decisions. Prepare examples of how you've successfully led multidisciplinary teams and navigated challenging situations in the past.
✨Understand the Company Culture
IMG values diversity and collaboration. Familiarise yourself with their mission and values, and think about how your personal values align with theirs. This will help you demonstrate that you're a good fit for their team.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about the role, the team dynamics, and IMG's future plans. This shows your genuine interest and helps you assess if this is the right place for you.