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For Companies At a Glance
- Tasks: Handle travel claims with care and efficiency, supporting members through the process.
- Company: Join IMG, a global leader in medical insurance with a diverse culture.
- Benefits: Earn ÂŁ13.07 per hour, enjoy hybrid working, and receive surprise rewards!
- Why this job: Make a real impact by helping people navigate their travel claims.
- Qualifications: Strong attention to detail, excellent communication skills, and a problem-solving mindset.
- Other info: Enjoy birthday and Christmas Eve off, plus opportunities for internal promotions.
The predicted salary is between 11 - 15 ÂŁ per hour.
Join a Global Leader in Medical Insurance as a Travel Claims Handler at IMG!
Location: United Kingdom
Contract Type: Part Time 20 Hours, 1 year fixed term contract.
Compensation: ÂŁ13.07 per hour.
Why This Role Is a Game-Changer
As a Travel Claims Handler, you will be the trusted point of contact for our members navigating international travel claims. From initial notification to final reimbursement, you will ensure every claim is handled with care, accuracy, and efficiency. You will work closely with our Travel and assistance teams, assess coverage, liaise with providers, and deliver exceptional service across phone, email, and digital platforms. If you thrive in a fast-paced environment and love helping people, this is your moment to shine.
What Youâll Be Doing
- Review and process claims in line with policy terms, ensuring timely and accurate outcomes.
- Communicate with members, providers, underwriters, and internal teams to resolve queries and provide updates.
- Ensure treatments meet accepted medical standards and costs are reasonable and customary.
- Respond to inbound calls, emails, and digital messages with empathy and professionalism.
- Maintain accurate documentation and manage your workload effectively.
- Escalate complex cases, potential fraud, or complaints to the appropriate teams.
- Contribute to process improvements and help shape the future of our claims operations.
What Weâre Looking For
Essential Skills
- High attention to detail and strong numerical accuracy.
- Excellent communication skillsâboth written and verbal.
- Calm, diplomatic, and professional under pressure.
- Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
- Critical thinking and problemâsolving mindset.
- Ability to manage workloads independently and within a team.
Preferred Experience
- Background in healthcare, travel, medical, home, or personal accident claims.
- Familiarity with private or international medical insurance.
- Experience managing claim reserves and producing claims reports.
- Language skills (especially German or Spanish) are a plus!
What We Offer
- Hybrid & Remote Working Options
- Internal Promotion Opportunities
- Diverse & Inclusive Culture
- Birthday Day Off + Christmas Eve Off
- Summer & Christmas Parties
- Surprise Rewards (Yes, even BeyoncĂŠ tickets!)
- Employee of the Month/Year Awards
Ready to Make a Global Impact?
Whether youâre starting out or bringing years of experience, IMG is where your career can thrive. Weâll support your growth with expert training, a collaborative team, and opportunities to make a difference. Apply now and be part of something bigger. At IMG, we donât just process claimsâwe deliver peace of mind.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Travel Claims Handler in London employer: IMG (International Medical Group)
Contact Detail:
IMG (International Medical Group) Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Travel Claims Handler in London
â¨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance or travel sectors. A personal recommendation can go a long way in landing that Travel Claims Handler role.
â¨Tip Number 2
Prepare for those interviews! Research common questions for claims handling roles and practice your responses. Show off your communication skills and attention to detailâthese are key for the job!
â¨Tip Number 3
Donât forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the position. Plus, itâs a great chance to reiterate why youâre the perfect fit.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, youâll be part of a community that values growth and supportâjust like we do at StudySmarter!
We think you need these skills to ace Travel Claims Handler in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Travel Claims Handler role. Highlight your relevant experience in claims processing and customer service, and donât forget to mention any specific skills that match the job description!
Show Off Your Communication Skills: Since you'll be dealing with members and providers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you've effectively resolved a query in the past.
Highlight Attention to Detail: As a Travel Claims Handler, attention to detail is key! In your application, mention any experiences where your keen eye for detail made a difference, whether it was in processing claims or managing documentation.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. Itâs super easy, and youâll be able to see all the details about the role and our company culture while youâre at it!
How to prepare for a job interview at IMG (International Medical Group)
â¨Know Your Claims Inside Out
Familiarise yourself with the claims process and common scenarios in travel insurance. Be ready to discuss how you would handle specific claims, showcasing your attention to detail and problem-solving skills.
â¨Showcase Your Communication Skills
Since you'll be dealing with members and providers, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've effectively communicated in past roles, especially under pressure.
â¨Demonstrate Your Team Spirit
This role involves collaboration with various teams. Think of instances where you've worked well in a team setting, and be prepared to share how you contribute to a positive team dynamic.
â¨Prepare for Technical Questions
Brush up on your Microsoft Office skills, particularly Excel, as you may be asked about managing data or producing reports. Consider bringing examples of your previous work that highlight your proficiency.
