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- Tasks: Ensure data accuracy and oversee operational reporting to support our global members.
- Company: Join IMG, a leader in international medical insurance with a diverse and inclusive culture.
- Benefits: Enjoy hybrid working, health plans, birthday off, and surprise rewards like concert tickets!
- Why this job: Make a real impact while developing your skills in data analysis and reporting.
- Qualifications: Strong data management skills and proficiency in Excel and reporting tools required.
- Other info: Great opportunities for career growth and professional development in a supportive team.
The predicted salary is between 27000 - 29000 £ per year.
Join a Global Leader in Medical Insurance. Become Our New Operations Specialist at IMG! At IMG, we are proud to be pioneers in international medical insurance—supporting travellers, expats, businesses, and adventure-seekers every minute of every day. We are looking for a detail-oriented and compassionate Operations Specialist to join our growing team and help us deliver peace of mind to our global members.
Location: United Kingdom
Contract Type: 37.5 hours a week, Permanent
Salary: £31,000 - £33,800 + 2% performance based bonus
What You’ll Be Doing:
- Ensure adherence to data governance principles (e.g. data accuracy, consistency, access, etc.).
- Oversee data quality checks and documentation in order to maintain accuracy of operational reporting.
- Oversee designated operational reporting, including but not limited to:
- Telephony Reporting (Volumes, Queue Time, Handle Time, etc.).
- Case/Claim Reporting (both summaries and detailed reports).
- Performance/Productivity Reporting.
- Other internal and external reports across operations.
What We’re Looking For:
- Strong data management/analysis skills.
- High degree of accuracy and attention to detail with excellent numerical skills.
- Ability to develop, implement and assess performance metrics.
- Good PC skills with a good working knowledge of the Microsoft Office suite and other applications.
- An excellent level of ability with Microsoft Excel.
- Experience and working knowledge of querying databases (MySQL, T-SQL, etc.).
- Experience and working knowledge of analytics and reporting tools (Power BI, Tableau, etc.).
- Awareness of telecoms/unified comms platforms (NICE, Genesys, etc.) and some experience of working with them would be beneficial, particularly around reporting aspects.
- Awareness of automation platforms and approaches (Power Automate, RPA, etc.) would be beneficial.
- The ability to work well both independently and as part of a team.
- The ability to follow processes and efficiently collect data in a friendly and professional manner.
- Excellent written and verbal communication skills.
- The ability to use those communications skills to train individuals, or teams internally.
- A calm, diplomatic, open and professional approach, with the ability to handle enquiries from all parties, VIPs, insured personnel and underwriters alike.
What We Offer:
- Hybrid & Remote Working Options
- Internal Promotion Opportunities
- Healthshield Cash Plan
- Diverse & Inclusive Culture
- Birthday Day Off + Christmas Eve Off
- Summer & Christmas Parties
- Surprise Rewards (Yes, even Beyoncé tickets!)
- Employee of the Month/Year Awards
Ready to Make a Global Impact? Whether you’re starting out or bringing years of experience, IMG is where your career can thrive. We’ll support your growth with expert training, a collaborative team, and opportunities to make a difference. Apply now and be part of something bigger. At IMG, we don’t just process claims—we deliver peace of mind. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Operations Specialist in London employer: IMG (International Medical Group)
Contact Detail:
IMG (International Medical Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees at IMG on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Operations Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your data management skills. Be ready to discuss how you've used tools like Excel, SQL, or Power BI in past roles. Show us you can handle the numbers!
✨Tip Number 3
Practice your communication skills! As an Operations Specialist, you'll need to liaise with various teams. Role-play common scenarios with a friend to get comfortable explaining complex data in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at IMG.
We think you need these skills to ace Operations Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Specialist role. Highlight your data management skills and any relevant experience with reporting tools like Excel or Power BI. We want to see how you can bring value to our team!
Showcase Your Attention to Detail: Since this role requires a high degree of accuracy, be sure to demonstrate your attention to detail in your application. Use clear examples from your past experiences where you ensured data quality or adhered to processes. It’s all about showing us you can handle the nitty-gritty!
Communicate Clearly: Your written communication skills are key for this position, so make sure your application is well-structured and free of errors. We appreciate clarity and professionalism, so let your personality shine through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at IMG and our amazing culture!
How to prepare for a job interview at IMG (International Medical Group)
✨Know Your Data Inside Out
As an Operations Specialist, you'll be dealing with data governance and reporting. Brush up on your data management skills and be ready to discuss how you've ensured data accuracy and consistency in previous roles. Prepare examples that showcase your attention to detail and numerical skills.
✨Familiarise Yourself with Reporting Tools
Since the role involves using tools like Excel, SQL, and Power BI, make sure you're comfortable discussing your experience with these applications. Consider preparing a mini-project or example of a report you've created in the past to demonstrate your proficiency.
✨Understand the Company Culture
IMG values a diverse and inclusive culture, so do a bit of research on their values and mission. Be ready to explain how your personal values align with theirs and how you can contribute to a positive team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle operational challenges. Think of specific situations where you've had to liaise with different teams or manage your workload effectively, and be prepared to share those stories.
