At a Glance
- Tasks: Lead a dynamic Health Claims team and ensure exceptional service delivery.
- Company: Join a supportive and inclusive workplace committed to career growth.
- Benefits: Enjoy competitive salary, performance bonuses, and generous leave policies.
- Other info: Hybrid working model with opportunities for professional development.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in health claims and strong communication skills required.
The predicted salary is between 33500 - 36200 £ per year.
Lead. Develop. Make a Difference.
Salary
Hours
37.5 hours per week, Monday to Friday
Location
Hybrid/Office Based
Are you an experienced Health Claims professional ready to take the next step in your career, or an established Team Leader looking for a new challenge?
We are looking for a Health Claims Team Leader to join our growing team and play a key role in delivering exceptional service to our members, providers and partners.
This is an exciting opportunity to combine your technical claims expertise with people leadership, helping to drive performance, quality and customer outcomes within a fast-paced International Private Medical Insurance (IPMI) environment.
The Role
- Team Leadership & Operational Delivery
- Lead and support the day-to-day activities of the Health Claims team.
- Manage workloads, priorities and service levels to ensure excellent customer outcomes.
- Monitor claims volumes, turnaround times and team performance.
- Coordinate team coverage, workflows and operational priorities.
- Act as the first point of escalation for operational and technical claims queries.
- Technical Claims Expertise
- Provide guidance on policy interpretation, benefit eligibility and claims assessment.
- Support the handling of complex and high-value claims.
- Ensure consistent application of policy terms, processes and compliance requirements.
- Assist with stakeholder communications involving customers, medical providers, brokers and underwriters.
- Coaching & People Development
- Conduct regular one-to-one meetings and performance reviews.
- Support employee development through coaching, mentoring and constructive feedback.
- Assist with onboarding and training for new team members.
- Foster a positive, inclusive and high-performing team culture.
- Quality, Compliance & Continuous Improvement
- Promote high standards in claims handling and customer service.
- Monitor quality performance and support improvement initiatives.
- Ensure compliance with regulatory requirements, including FCA, GDPR and internal governance standards.
- Identify opportunities to improve processes and operational efficiency.
What We're Looking For
- Strong experience within Health Claims, Medical Claims, IPMI, Travel Insurance or a related insurance environment.
- Excellent understanding of claims handling processes, policy interpretation and benefit eligibility.
- Strong communication and stakeholder management skills.
- Proven ability to coach, support and develop colleagues.
- Excellent organisational skills with the ability to prioritise competing workloads.
- Confidence in managing escalations and resolving complex customer issues.
- Understanding of compliance and regulatory requirements within insurance operations.
- Strong IT skills, including Microsoft Office applications and claims management systems.
Desirable
- Previous experience in a Team Leader, Senior Claims Handler or coaching role.
- Experience within Private Medical Insurance (PMI) or International Private Medical Insurance (IPMI).
- Experience with claims reporting, reserves, bordereaux or performance analysis.
- Exposure to complaints handling, quality assurance or audit processes.
- Additional language skills.
Why Join Us?
We are committed to supporting our people and creating an environment where careers can thrive.
Benefits
- Competitive salary of £33,500 - £36,200
- 5% performance-based annual bonus
- Strong internal promotion culture
- Diverse and inclusive workplace
- 22 days annual leave plus 9 bank holidays, increasing to 30 days with length of service
- Your birthday off every year
- Bupa Dental Insurance
- Healthshield Cash Plan
- Two paid volunteer days per year
- Employee of the Month and Employee of the Year recognition awards
- Surprise rewards for exceptional performance
- Summer and Christmas company celebrations
- What Success Looks Like
- Deliver excellent customer outcomes and maintain high service standards.
- Ensure claims and pre-authorisation requests are processed accurately and efficiently.
- Support, coach and develop team members to achieve their full potential.
- Identify and manage operational risks, workloads and service challenges.
- Maintain quality, compliance and regulatory standards.
- Contribute to process improvements and operational excellence.
- Build a collaborative, engaged and high-performing team culture.
- #J-18808-Ljbffr
Health Claims Team Leader employer: IMG (International Medical Group)
Join a dynamic and supportive team as a Health Claims Team Leader, where your leadership will directly impact the quality of service we provide to our members and partners. With a competitive salary, a strong focus on employee development, and a commitment to a diverse and inclusive workplace, we offer an environment where you can thrive and grow your career. Enjoy unique benefits such as your birthday off, paid volunteer days, and recognition awards that celebrate your contributions.
Contact Details:
IMG (International Medical Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Health Claims Team Leader
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like IMG (International Medical Group).
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at IMG (International Medical Group).
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like IMG (International Medical Group), don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Health Claims Team Leader
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at IMG (International Medical Group).
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at IMG (International Medical Group).
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to IMG (International Medical Group). Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at IMG (International Medical Group). This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at IMG (International Medical Group)
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research IMG (International Medical Group)’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
