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- Tasks: Review and process health claims with care and accuracy while helping members navigate their needs.
- Company: Join IMG, a pioneer in international medical insurance with a supportive culture.
- Benefits: Enjoy hybrid working, competitive salary, 22 days leave, and fun company events.
- Why this job: Make a real impact by delivering peace of mind to global members every day.
- Qualifications: Detail-oriented with strong communication skills and a background in healthcare or claims.
- Other info: Opportunities for growth, training, and a diverse, inclusive workplace.
The predicted salary is between 22000 - 24000 £ per year.
At IMG, we’re proud to be pioneers in international medical insurance—supporting travellers, expats, businesses, and adventure-seekers every minute of every day. Now, we’re looking for a detail-oriented and compassionate Health Claims Handler to join our growing team and help us deliver peace of mind to our global members.
Location: Surrey Office – Hybrid working model with 1 in every 5 days spent in the office.
Salary: £26,000 – £28,500 (Based on Experience)
Why This Role Is a Game-Changer
As a Health Claims Handler, you’ll be the trusted point of contact for our members navigating international medical claims. From initial notification to final reimbursement, you’ll ensure every claim is handled with care, accuracy, and efficiency. You’ll work closely with our Medical and Preauthorisation teams, assess coverage, liaise with providers, and deliver exceptional service across phone, email, and digital platforms. If you thrive in a fast-paced environment and love helping people, this is your moment to shine.
What You’ll Be Doing
- Review and process claims in line with policy terms, ensuring timely and accurate outcomes.
- Communicate with members, providers, underwriters, and internal teams to resolve queries and provide updates.
- Ensure treatments meet accepted medical standards and costs are reasonable and customary.
- Respond to inbound calls, emails, and digital messages with empathy and professionalism.
- Maintain accurate documentation and manage your workload effectively.
- Escalate complex cases, potential fraud, or complaints to the appropriate teams.
- Contribute to process improvements and help shape the future of our claims operations.
Preferred Experience
- Background in healthcare, travel, medical, pet, or personal accident claims.
- Familiarity with private or international medical insurance.
- Experience managing claim reserves and producing claims reports.
- Language skills (especially German or Spanish) are a plus!
What We Offer
- Hybrid Working Options
- Internal Promotion Opportunities
- Diverse & Inclusive Culture
- Birthday Day Off + Christmas Eve Off
- 22 Days Leave + 9 Bank Holidays (rising to 30 days)
- Summer & Christmas Parties
- Employee of the Month/Year Awards
- 2 Volunteer Days Annually
Ready to Make a Global Impact? Whether you’re starting out or bringing years of experience, IMG is where your career can thrive. We’ll support your growth with expert training, a collaborative team, and opportunities to make a difference. Apply now and be part of something bigger. At IMG, we don’t just process claims—we deliver peace of mind.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Health Claims Handler employer: IMG (International Medical Group)
Contact Detail:
IMG (International Medical Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to health claims. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews! Bring examples of how you've handled claims or resolved issues in the past. This will help us see how you can bring value to our team at IMG.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team.
We think you need these skills to ace Health Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Health Claims Handler role. Highlight any relevant experience in healthcare or insurance, and don’t forget to showcase your attention to detail and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people and how your skills align with our mission at IMG. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think critically and handle pressure—so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our amazing team at IMG!
How to prepare for a job interview at IMG (International Medical Group)
✨Know Your Stuff
Before the interview, make sure you understand the basics of health claims and international medical insurance. Brush up on common terms and processes so you can speak confidently about how you would handle claims and interact with members.
✨Show Your Empathy
As a Health Claims Handler, compassion is key. Prepare examples from your past experiences where you’ve helped someone through a tough situation. This will demonstrate your ability to communicate with empathy and professionalism, which is crucial for this role.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might be asked about how you ensure accuracy in your work. Share specific strategies you use to manage documentation and process claims efficiently, as this aligns perfectly with what IMG is looking for.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the hybrid working model, and opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if IMG is the right fit for you.
