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- Tasks: Lead clinical operations and manage complex cases in a global medical insurance setting.
- Company: Join IMG, a leader in international medical insurance with a diverse and inclusive culture.
- Benefits: Competitive salary, hybrid work, generous leave, and unique rewards like concert tickets.
- Why this job: Make a real impact on global health while advancing your career in a dynamic environment.
- Qualifications: Medical degree, active license, and experience in complex case management required.
- Other info: Enjoy opportunities for professional growth and international travel.
The predicted salary is between 130000 - 145000 ÂŁ per year.
Join a Global Leader in Medical Insurance. Become Our New Medical Director at IMG.
Location: Preferably near Redhill (London), Cardiff (Wales) — Hybrid
Salary: £130,000–£145,000 + 2% performance bonus
Travel: Periodic international travel to medical & operational hubs.
Make a global impact with IMG. As one of the world’s leading international medical insurance and assistance organizations, IMG supports individuals, families, and organizations across the globe—delivering true global peace of mind® every day. We’re expanding our clinical leadership team and seeking a hands‑on Medical Director to support the Group Chief Medical Officer (CMO) in delivering safe, timely, and compassionate care across our diverse, worldwide operations. This is a dynamic, clinical leadership role at the heart of international assistance, aviation & travel medicine, and medical/health insurance—perfect for a physician who thrives on complex case management, clear decision‑making, and meaningful cross‑border collaboration.
What You’ll Do
- Be a clinical leader, end to end:
- Actively participate in case management at all levels, including documentation and clinical decision‑making both in‑hours and on‑call.
- Provide clear guidance to nursing, medical, operations, and client teams, escalating to the Group CMO where appropriate.
- Assume direct responsibility for the clinical aspects of patient transfers during your on‑call periods.
Shape World‑class Insurance Solutions
- Advise commercial and underwriting teams on medical risk for new products and existing books of business.
- Review individual cases for plan wording compliance and possible exclusions.
- Determine medical necessity and customary/reasonable practice in live cases and precertification.
- Assist the CMO in gathering clinical information for complex case investigations.
Deliver Exceptional Assistance Services
- Support global nursing teams with remote patient management.
- Guide safe, timely interventions in line with members’ coverage.
- Liaise with patients, families, treating teams, suppliers, and agencies to coordinate safe transfers.
- Maintain clear, timely documentation and direction for colleagues in Operations and Medical units.
- Help maintain clinically robust commercial transfer services (primarily UK‑based; potential to expand).
- Determine when a patient’s condition warrants evacuation or other benefits.
- Support fraud detection efforts in collaboration with clinical and business teams.
- Maintain situational oversight of high‑profile cases and active transfers during office hours and when on call.
Support DBA & Workers’ Compensation
- Guide nursing teams in initial management, rehabilitation, and return‑to‑work planning for members injured or ill while working abroad.
- Provide clinical input and oversight to our field case manager network.
Drive Governance & Clinical Quality
- Champion the enterprise‑wide clinical quality improvement program.
- Provide clinical input to root cause analyses of incidents/near misses.
- Escalate any clinical quality/safety concerns to the CMO promptly.
- Attend clinical governance committee meetings in the CMO’s absence.
Develop And Strengthen Our Global Network
- Join routine supplier/network management meetings with Operations, Networks, and Medical teams.
- Advise on the operational capabilities of current/prospective providers.
- Assist with issue investigations related to air/ground ambulance, hospitals, and other networks.
Schedule & on‑call
- Core hours: 35 hours/week. Typical schedule 9:00–17:00 (flex to 8:00–16:00 when coordinated for core coverage).
- On‑call: 1 in 3 (currently two weeks every six), handling referrals from 17:00–09:00 GMT and weekends. On‑call is in addition to contracted hours.
What You’ll Bring
- Medical degree and active license.
- Specialty background suited to travel/assistance/acute care, e.g., Emergency Medicine, Internal Medicine, Critical Care, Aviation Medicine.
- Proven experience in complex case management, decisive clinical communication, and multidisciplinary collaboration.
- Confidence working across time zones with concise documentation and escalations.
- Experience with insurance medicine, utilization review, or medical assistance—nice to have.
What We Offer
- £130,000–£145,000 base + 2% performance bonus
- Hybrid working options
- Clear internal promotion pathways
- Diverse & inclusive culture
- Birthday day off + Christmas Eve off
- 22 days annual leave + 8 bank holidays (rising to 30 days)
- Summer & Christmas parties
- Surprise rewards (yes… sometimes even Beyoncé tickets!)
- Employee of the Month/Year awards
- 2 paid volunteer days each year
Why IMG?
Every second of every day, travellers, expatriates, frequent flyers, globally mobile families rely on IMG to safeguard what matters most. You’ll join a team of experienced, innovative, and dedicated professionals—where you can learn, lead, and grow. Whether you’re kick‑starting or re‑igniting your career, this is a rare chance to make a global clinical impact.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Medical Director in England employer: IMG (International Medical Group)
Contact Detail:
IMG (International Medical Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Director in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical field and let them know you're on the lookout for a Medical Director role. You never know who might have the inside scoop on opportunities at IMG or elsewhere.
✨Tip Number 2
Prepare for interviews by brushing up on your case management skills. Be ready to discuss complex cases you've handled and how you made decisions under pressure. This will show IMG that you're the hands-on leader they need!
✨Tip Number 3
Don’t forget to showcase your collaborative spirit! Highlight experiences where you’ve worked with multidisciplinary teams, especially in international settings. IMG values cross-border collaboration, so make sure they see that in you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining IMG and making a global impact in medical insurance.
We think you need these skills to ace Medical Director in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Director role. Highlight your experience in complex case management and clinical leadership, as these are key aspects of the job. We want to see how your background aligns with our mission at IMG!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about international medical insurance and how your skills can contribute to our team. Keep it concise but impactful—show us what makes you the perfect fit!
Showcase Your Clinical Experience: In your application, be sure to showcase your clinical experience, especially in areas like aviation medicine or emergency care. We’re looking for someone who can hit the ground running, so let us know how you've handled similar challenges in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at IMG. We can’t wait to hear from you!
How to prepare for a job interview at IMG (International Medical Group)
✨Know Your Stuff
Make sure you brush up on your medical knowledge, especially in areas like travel medicine and complex case management. Be ready to discuss specific cases you've handled and how you made decisions under pressure.
✨Show Your Leadership Skills
As a Medical Director, you'll need to demonstrate your ability to lead clinical teams effectively. Prepare examples of how you've guided teams in the past, particularly in high-stakes situations or during on-call periods.
✨Understand the Company Culture
Familiarise yourself with IMG's mission and values. Show that you align with their commitment to delivering compassionate care and global peace of mind. This will help you connect with the interviewers and show you're a good fit.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their clinical governance processes or how they handle complex case investigations. This shows your genuine interest and helps you assess if the company is right for you.