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- Tasks: Handle incoming communications and manage travel claims efficiently.
- Company: Join IMG, a leading global provider of international medical insurance.
- Benefits: Enjoy remote work, competitive salary, 23 vacation days, and professional development opportunities.
- Why this job: Be part of a collaborative team making a global impact in travel insurance.
- Qualifications: Previous experience in insurance or administration preferred; strong communication skills required.
- Other info: Interviews conducted in English; flexible working hours may be needed.
The predicted salary is between 21500 - 25000 £ per year.
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Direct message the job poster from IMG (International Medical Group)
Here at IMG we are pleased to announce that we are looking for a Spanish Speaking Travel Claims Administrator working on Hybrid Basis out of our Cardiff Office on a part time contract working Monday to Friday with a competitive salary of £24,000 – £25,000 (Depending on Experience). The Travel Claims Administrator act as the first point of contact for incoming calls, faxes & emails, referring where necessary to the appropriate Claims Handler.
As one of the world\’s top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind.
International Medical Group provides medical assistance and claims handling services to travel insurance policy holders and corporate clients across the globe. Our UK-based operations centre provides round the clock medical assistance to policy holders who suffer injury or illness while travelling overseas, and our dedicated claims team handles a huge range of travel claims from lost luggage to pet care.
This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country – the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.
What does a day in the life of a Travel Claims Administrator look like:
- To act as the first point of contact for incoming calls, faxes & emails, referring where necessary to the appropriate Claims Handler
- To set up new cases and claims on Trident Travel system whether notified by telephone, fax or email.
- Various administrative duties such as external post, claims settlements (as advised) and attaching incoming mails to the correct area within the claims system
- To verify policy issues and issue the correct claims forms.
- To act in a support and administration role as directed by Claims Handlers
- To ensure all internal and external communications are dealt with in a professional, disciplined and courteous manner at all times
- To deal with enquiries from policyholders and clients on case related matters in a prompt, courteous and professional manner
- To ensure that any information given is within the terms and conditions of the travel insurance policy
- To ensure that all information obtained during a call is properly documented on the claim.
- To be familiar with GR’s published service standards and to ensure that any support provided is done so in accordance with these
- To ensure that all telephone calls made and received and all emails and faxes sent and received are annotated on the relevant system
- To carry out any other tasks as agreed with your Supervisor or the Head of Operations
What We`re Looking for:
- Previous insurance/assistance experience or similar (Preferred)
- Strong written and verbal communication, delivered in a clear and professional manner
- Computer literacy, including familiarity with Microsoft Office (Word, Outlook, Excel)
- A high level of accuracy.
- Ability to work under pressure in a close knit team
- Previous customer service experience in a similar role would be beneficial, but a positive, professional attitude and a desire to develop your skills are more important.
- Fluent in Spanish (Required)
- Previous administration experience (Preferred)
- Must be Flexible to start later and finish later in the day.
What Do We Offer
- Hybrid / Remote Working
- Competitive Salary of £24,000 – £25,000 (Depending on Experience)
- We promote internally as much as possible
- Summer and Christmas Parties
- Birthday Day Off
- Healthshield Cash Plan
- Travel Insurance
- 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days
- Christmas Eve Off
- Surprise events for overachieving employees – such as tickets to Beyonce etc
- Employee of the month/year awards
- 2 volunteer days a year
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
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Claims Administrator employer: IMG (International Medical Group)
Contact Detail:
IMG (International Medical Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator
✨Tip Number 1
Familiarise yourself with the insurance industry, especially travel insurance. Understanding common claims processes and terminology will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, as you'll be the first point of contact for clients. Role-play scenarios with friends or family to enhance your ability to handle inquiries professionally.
✨Tip Number 3
Get comfortable with Microsoft Office tools, particularly Excel and Word. Consider taking online courses to boost your proficiency, as these skills are essential for the role.
✨Tip Number 4
Research IMG and their values. Being able to articulate why you want to work for them and how you align with their mission can make a strong impression during your interview.
We think you need these skills to ace Claims Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance, administration, or customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've successfully handled similar tasks in previous roles.
Highlight Technical Skills: Since the role requires knowledge of Microsoft Office, ensure you mention your proficiency in Word, Outlook, and Excel. Provide examples of how you've used these tools effectively in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at IMG (International Medical Group)
✨Research the Company
Before your interview, take some time to learn about International Medical Group (IMG). Understand their mission, values, and the services they provide. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to claims administration, customer service, and problem-solving. Be ready to discuss your previous experience in insurance or administration, and think of examples that demonstrate your skills and attention to detail.
✨Showcase Your Communication Skills
As a Claims Administrator, excellent communication is key. During the interview, practice clear and concise responses. You might also want to prepare a few questions to ask the interviewer, demonstrating your engagement and communication prowess.
✨Highlight Your Flexibility
Since the role may require working late shifts, be sure to express your flexibility and willingness to adapt to the team's needs. This shows that you're a team player and ready to contribute positively to the work environment.