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- Tasks: Support customer journeys with efficient communication and accurate administration.
- Company: Friendly travel insurance company based in Cardiff.
- Benefits: Competitive salary, structured hours, and a supportive team environment.
- Other info: Office-based role with opportunities for personal growth.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Strong communication skills and attention to detail.
The predicted salary is between 24800 - 25000 £ per year.
Location: Cardiff (Office-based);
Salary: £24,800 – £25,000 per annum;
Hours: Monday to Friday, 37.5 hours per week.
We’re looking for a Sales Administrator to join our busy and friendly Travel Insurance Sales and Customer Service team in our Cardiff office. This is a fantastic opportunity for someone who enjoys working in a structured, customer-focused environment and takes pride in producing accurate, high-quality administrative work.
The role is primarily off-phone, focused on written customer communication and sales administration, with occasional call handling during periods of high demand.
The Role
As a Sales Administrator, you’ll play a vital role in supporting the customer journey by ensuring all correspondence and documentation is handled efficiently, accurately, and professionally. You’ll support both customers and the sales team, helping to deliver an excellent service experience while meeting regulatory and quality standards.
Key Responsibilities
- Manage outgoing postal and email correspondence for UK Leisure Travel Sales
- Support customers
- Respond to customer enquiries via email and live chat in a timely and compliant manner
- Issue insurance documentation, including policy documents, amendments
Sales Administrator in Cardiff employer: IMG (International Medical Group)
Contact Detail:
IMG (International Medical Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Administrator role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Sales Administrators and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work or any relevant projects during interviews. This will help demonstrate your attention to detail and customer-focused approach, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Sales Administrator in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Administrator role. Highlight your experience in customer communication and administration, as this is key for us at StudySmarter.
Showcase Your Attention to Detail: Since accuracy is crucial in this role, give examples of how you've produced high-quality work in previous positions. We love seeing candidates who take pride in their attention to detail!
Be Professional Yet Personable: In your written application, strike a balance between professionalism and a friendly tone. We want to see your personality shine through while maintaining a level of professionalism that fits our customer-focused environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at IMG (International Medical Group)
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing customer communication and issuing documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since the role focuses heavily on written communication, prepare examples of how you've successfully handled customer queries in the past. Whether it's through email or live chat, be ready to discuss your approach to maintaining professionalism and accuracy in your correspondence.
✨Demonstrate Attention to Detail
As a Sales Administrator, producing high-quality work is crucial. Bring examples of your previous administrative tasks where attention to detail made a difference. You could mention how you ensured compliance in documentation or how you managed to keep records organised and error-free.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. Think about how you would handle busy periods or challenging customer interactions. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills effectively.