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- Tasks: Support health policy administration and deliver top-notch customer service.
- Company: Dynamic health insurance company with a collaborative culture.
- Benefits: Hybrid working, structured training, and professional development opportunities.
- Other info: Ideal for detail-oriented individuals seeking growth in the health insurance sector.
- Why this job: Join a fast-paced team and make a real difference in customer experiences.
- Qualifications: Strong admin or customer service experience; Microsoft Office skills required.
The predicted salary is between 24800 - 25200 £ per year.
Location: Cardiff (Hybrid – 2 days per week in the office)
Contract: Maternity Cover
Salary: £24,800 – £25,200 per annum
Hours: Monday to Friday, between 08:30 and 17:30
About The Role
We’re looking for a Health Policy Administrator to join our Operations team on a maternity cover contract. This is a varied and rewarding role, supporting our International Private Medical Insurance (IPMI), Underwriting, Sales, Finance, and Claims teams with high‑quality administrative and customer service support. You’ll play a key part in managing the day‑to‑day administration of IPMI policies, working closely with colleagues, brokers, sales partners, and our growing international member base. Often the first point of contact, you’ll help ensure our customers receive a professional, efficient, and positive experience at every stage of their policy lifecycle. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working with detail, and takes pride in delivering excellent customer service.
What You’ll Be Doing
- Provide end‑to‑end administrative support across the full policy lifecycle, including quotations, new business, renewals, amendments, fulfilment, and cancellations
- Manage and respond to policy‑related enquiries via phone, email, live chat, WhatsApp, and web chat in a professional and timely manner
- Action all incoming policy administration emails within agreed service levels, ensuring accuracy and compliance with internal systems and standards
- Issue policy documentation accurately and promptly
- Support the Finance team by processing premium payments and securely taking credit card details where required
- Assist the Claims team with policy‑related queries
- Maintain accurate records and ensure all work aligns with company procedures and service expectations
- Escalate complex queries or workload challenges appropriately
- Collaborate with colleagues across the business to support operational goals
About You
Essential Skills & Experience
- Strong administrative or customer service experience
- Confident using Microsoft Office 365 (Outlook, Word, Excel)
- Excellent written and verbal communication skills
- High levels of accuracy and attention to detail
- Ability to manage multiple tasks, prioritise effectively, and work calmly under pressure
Desirable
- Experience within private medical insurance, underwriting, or policy administration
- Familiarity with customer‑facing roles involving phones and digital communication channels
Personal Attributes
- Professional, approachable, and customer‑focused
- Well‑organised with strong time management skills
- Proactive, adaptable, and solution‑oriented
- Comfortable working independently and as part of a supportive team
What We Offer
- Hybrid working with 2 days per week in our Cardiff office
- Structured training and ongoing support
- Opportunity to gain experience within international private medical insurance
- A collaborative and professional working environment
Policy Administrator in Cardiff employer: IMG (International Medical Group)
Contact Detail:
IMG (International Medical Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Policy Administrator in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with what they’re looking for. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Policy Administrator in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Health Policy Administrator role. Highlight your relevant experience in administration and customer service, and show us how you can thrive in a fast-paced environment.
Show Off Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and professional language in your application to reflect this.
Highlight Attention to Detail: We love candidates who pay attention to detail! Make sure to showcase any experiences where accuracy was key, especially in administrative tasks. This will help us see that you can manage policy-related enquiries effectively.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at IMG (International Medical Group)
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of health policy administration. Brush up on key terms related to International Private Medical Insurance (IPMI) and be ready to discuss how your experience aligns with the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your customer service experience. Think about times when you went above and beyond to help a customer or resolved a tricky situation.
✨Be Detail-Oriented
Attention to detail is crucial in this position. During the interview, mention specific instances where your accuracy made a difference. You could even bring along a sample of your work that demonstrates your meticulous nature.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, the challenges they face in policy administration, or how success is measured in this role. This shows you're genuinely interested and engaged.