At a Glance
- Tasks: Support customers with travel insurance queries and process payments securely.
- Company: Friendly team focused on outstanding customer service.
- Benefits: Flexible hours, health plan, pension scheme, and paid volunteer days.
- Other info: Structured training and ongoing support for your career growth.
- Why this job: Perfect for those who love helping people in a dynamic environment.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office.
The predicted salary is between 12 - 15 £ per hour.
Hours: 20 - 25 hours per week, Monday to Friday
Working Model: Hybrid or Remote
About The Role
We’re looking for a Sales Support Administrator to join our friendly and customer-focused team. In this role, you’ll play a key part in delivering outstanding service to our members, supporting them with travel insurance quotes, renewals, policy amendments, and cancellations. You’ll be confident handling customer queries across multiple channels, processing payments securely, and ensuring customers feel informed and supported at every stage of their journey. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and values a healthy balance between office collaboration and home working.
Key Responsibilities
- Manage amendments and cancellations to existing travel insurance policies from request through to completion, accurately updating client systems
- Understand customer needs by asking the right questions and providing clear, accurate quotes and product information
- Handle inbound calls in line with service level targets, keeping abandoned calls to a minimum
- Process card payments securely using our approved call systems
- Respond to client mailbox enquiries, ensuring all emails are actioned within 2 business days
- Support customers via live chat, providing real-time assistance alongside other communication channels
- Carry out additional administrative and policy-related tasks as required by your line manager
What We’re Looking For
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong customer service skills, both over the phone and in writing
- Excellent attention to detail
- Ability to work independently with minimal supervision
- Strong verbal and written communication skills
- Ability to prioritise workloads and adapt to changing team needs
- Previous call centre experience
- Previous administrative experience
What We Offer
- Structured training and ongoing support to help you succeed
- Opportunity to gain experience within international private medical insurance
- A collaborative, professional, and supportive working environment
- Health Shield cash plan, giving you money back on a range of everyday health services including optical and more
- Comprehensive travel insurance for added peace of mind
- Royal London pension scheme to support your future
- Death in service benefit for financial protection
- Paid volunteer days, giving you the opportunity to give back to causes that matter to you.
If you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you. Apply today and take the next step in your career.
Call Centre Agent (Part Time) in Cardiff employer: IMG (International Medical Group)
Join our dynamic team as a Call Centre Agent, where you'll enjoy a supportive and collaborative work culture that prioritises customer service excellence. With flexible working options, structured training, and opportunities for personal growth, we ensure our employees feel valued and empowered while making a meaningful impact in the lives of our customers. Our comprehensive benefits package, including health plans and paid volunteer days, further enhances your experience with us, making this an ideal workplace for those seeking a rewarding career.
Contact Details:
IMG (International Medical Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent (Part Time) in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will boost your confidence and help you handle customer queries like a pro during the real deal.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples from your past experiences that highlight your customer service abilities and attention to detail. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in helping customers!
We think you need these skills to ace Call Centre Agent (Part Time) in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and any relevant experience. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since you'll be handling customer queries, it's essential to demonstrate your strong verbal and written communication skills. Use clear language and a friendly tone in your application to reflect how you'd interact with our members.
Highlight Your Attention to Detail:In this role, accuracy is key! Make sure to showcase examples from your past experiences where your attention to detail made a difference. We love seeing candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at IMG (International Medical Group)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and requirements, especially around customer service and handling queries. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. You might want to do mock interviews with friends or family, focusing on how you would handle customer queries or explain travel insurance policies clearly and confidently.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved customer issues or handled difficult situations. Be ready to share these stories during the interview, as they’ll demonstrate your ability to thrive in a fast-paced environment and your commitment to outstanding service.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you’re genuinely interested in the position and helps you determine if it’s the right fit for you.
