Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with guests, manage ticketing, and ensure smooth operations at The Chimney Lift.
- Company: Join the vibrant team at Battersea Power Station's exciting new attraction.
- Benefits: Enjoy flexible hours, staff discounts, and free food during shifts.
- Why this job: Be part of an unforgettable experience while enjoying stunning views of London.
- Qualifications: Friendly, confident, and safety-conscious individuals are encouraged to apply.
- Other info: Great opportunities for social activities and career growth in a dynamic environment.
The predicted salary is between 10 - 16 £ per hour.
Rate of Pay: £12.24 per hour
Hours: Part-time / Full-time / Zero-hours contract
Something exciting is happening at Battersea Power Station’s Chimney Lift, join our team as we relaunch the attraction with a brand-new interactive journey and unforgettable views of London’s skyline. As a Guest Operations Host, you’ll be part of the Operations team, playing a key role in keeping everything running smoothly and safely. Your role will focus on ticket validation and entry, efficient crowd movement, retail standards, and boarding procedures, all while ensuring safety and guest service are at the centre of everything you do.
We’re looking for people who are:
- Friendly, welcoming, and confident in engaging with guests
- Safety-conscious, with a focus on smooth and efficient operations
- Comfortable working on your feet throughout your shift
- Team players with a proactive and positive attitude
This is a fast-paced role where you’ll help deliver outstanding service while keeping safety and guest experience at the heart of everything you do.
Responsibilities:
- Entry, Ticketing & Flow: Manage guest entry, validate tickets, and support timely throughput. Prepare guests for the experience with clear and confident communication. Monitor queues and crowd flow to ensure smooth operations at all times.
- Retail Standards & Sales: Operate tills, process transactions, and upsell products confidently. Keep the retail area clean, organised, and well-stocked at all times. Maintain visual standards and flag any issues to the Floor Manager.
- Boarding & Accessibility: Assist with safe lift boarding, including support for mobility-impaired guests. Monitor stair access and guest movement between levels. Remain vigilant, following safety procedures and reacting calmly to incidents.
- Daily Operations: Follow all opening, closing, and operational checklists. Report faults or technical issues promptly. Support the wider team, including helping with bar service if required.
Requirements:
- A friendly, welcoming approach with a genuine desire to deliver great service.
- Confident communicator with a clear, professional manner.
- Strong situational awareness and commitment to guest safety.
- Comfortable working in a fast-paced, guest-facing environment.
- Reliable and flexible, with availability on weekends and during peak times.
- Previous experience in attractions, retail, hospitality, or events is a plus.
- Must be eligible to work in the UK.
Benefits:
- Flexitime options
- Staff discounts across Battersea Power Station
- Free or discounted food during shifts
- Company events and social activities
Guest Operations Host - The Chimney Lift in London employer: IMG Events
Contact Detail:
IMG Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Operations Host - The Chimney Lift in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Battersea Power Station and The Chimney Lift. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their exciting relaunch.
✨Tip Number 2
Practice your communication skills! As a Guest Operations Host, you'll need to engage confidently with guests. Try role-playing with a friend or family member to get comfortable with ticket validation and crowd management scenarios. The more you practice, the more natural it will feel!
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well in a team before. Highlighting your proactive attitude and ability to support others will make you stand out as a candidate who can thrive in a fast-paced environment like The Chimney Lift.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and ready to jump into the action. Plus, it’s a great way to stay updated on any new opportunities that pop up at Battersea Power Station!
We think you need these skills to ace Guest Operations Host - The Chimney Lift in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and welcoming nature shine through. We want to see your personality, so don’t be afraid to be yourself and show us why you’d be a great fit for the Guest Operations Host role!
Highlight Relevant Experience: If you've got experience in attractions, retail, or hospitality, make sure to mention it! We love seeing how your past roles have prepared you for this fast-paced environment, so connect the dots for us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your skills and experiences without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at IMG Events
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Guest Operations Host. Familiarise yourself with ticket validation, crowd management, and safety procedures. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about guest interaction, be prepared to demonstrate your friendly and welcoming approach. Think of examples from your past experiences where you've successfully engaged with guests or handled difficult situations. This will highlight your communication skills and customer service mindset.
✨Emphasise Safety Awareness
Safety is a top priority for this position, so be ready to discuss how you would ensure guest safety during operations. Share any relevant experiences where you had to follow safety protocols or manage crowd flow effectively. This will show that you take safety seriously and can handle the fast-paced environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice responding to situations like managing a long queue or assisting a mobility-impaired guest. This will help you demonstrate your situational awareness and proactive attitude, which are key for this role.
